Job Details

Scheduler Position

Minivasive Pain and Orthopedics is looking for a full-time scheduler to join the team! The scheduler is responsible for checking out patients and understanding patient needs to successfully organize and schedule procedures accordingly and promptly.

Essential functions include:

• Communicating with all appropriate parties regarding patient and procedure
• Following up and ensuring all documentation is obtained
• Verifying if all authorizations have been obtained prior to scheduling procedures
• Scheduling and/or rescheduling patient follow-ups and procedures
• Coordinating transportation for our procedure patients, if needed
• Informing and providing patients with necessary information and instructions prior to procedure date
• Following up on all canceled or no-show patients
• Checking out patients
• Sending prescriptions to pharmacy via fax or email
• Moving patients through appointments as scheduled
• Answering telephone and dealing with inquiries
• Updating patient information into the database
• Scanning and filing into patient docs on eCWH&P, orders, procedure documents, and prescriptions, if applicable under RX folder
• Managing filing and record keeping activities
• Updating daily log for all patients office visits
• Updating daily log of all patients who have confirmed procedures
• Submitting information to verification department for pre-authorization
• Ensuring completeness and accuracy of patient forms
• Reporting statistics as required
• Protecting patient and family privacy rights and maintaining confidentiality of patient records in accordance with policy and procedure and HIPAA requirements
• Traveling as necessary to other facilities
• Other duties as assigned

Knowledge, skills, and abilities include:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, Word, and eCW
• Strong attention to detail
• Ability to work independently by guiding oneself with little or no supervision and depending on oneself to get things done
• Exceptional customer service and phone etiquette
• Ability to communicate professionally with patients
• Energetic with a desire to learn and develop new skills
• Ability to travel between various locations if needed

Education and experience:

• High school diploma or GED
• Six (6) months of experience in a medical office scheduling setting

Benefits include:

• Three medical plans
• Two dental plans
• Two vision plans
• Employee assistant program
• Short- and long-term disability insurance
• Accidental death & dismemberment plan
• 401(k) with a 2-year vesting
• PTO + holidays