Job Details

Description:

Order Management

• Process and manage customer orders from entry through fulfillment
• Ensure accuracy and timeliness of order execution to prevent revenue disruption
• Serve as backup/primary coverage for order management during staffing gaps
• Monitor order pipeline and proactively resolve delays or discrepancies

Logistics Coordination

• Coordinate inbound and outbound shipments, including manual pickup creation
• Support buyers by executing logistics tasks when systems access is unavailable
• Liaise with internal logistics teams, carriers, and suppliers to ensure smooth delivery flow
• Track shipments and troubleshoot delivery issues

Buyer & Stakeholder Support

• Act as a key support resource for procurement/buying teams
• Assist with order-related inquiries, shipment status, and issue resolution
• Cross-functional collaboration with logistics, procurement, and operations teams

Process Support & Improvement

• Identify inefficiencies in order and logistics workflows and recommend improvements
• Maintain accurate documentation and system updates
• Support continuity planning to mitigate operational risk (e.g., coverage during absences)

Enable Skills-Based Hiring No Business case justification
Additional Details

• Manager's Requested Bill Rate : 39.80
• Expected Role Challenges : Working in warehouse, lifting up to 50 lbs
• Working Conditions : Office in the Warehouse
• Are there any safety risks associated with the role? : Yes
• Will the worker be working at a customer's facility? : No
• Essential Requirements of the Role : 2+ years of experience in order management, logistics, supply chain, or operations supportHands...-on experience with shipment coordination and pickup schedulingStrong understanding of order-to-cash or procure-to-pay processesAbility to manage high volumes of transactional work with accuracyStrong organizational and problem-solving skillsProficiency in ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Office tools
• Desirable Attributes : Attention to detail - critical for order accuracy and shipment processingAdaptability & resilie...nce - able to step into a high-pressure, understaffed environmentCollaboration - strong cross-functional communicationSense of urgency - understands impact of delays on revenueReliability - ensures business continuity during staffing shortages
• Soft Skills : Experience supporting both order management and logistics functionsExperience in environments w...ith manual workarounds due to system limitationsExposure to vendor/supplier coordinationAbility to quickly ramp up and operate with minimal supervision
• Tools or Software : SAP, Excel
• Education : High School Diploma or GED
• Travel Abroad : No
• Industry Background or Experience : Any industry
• Accreditations / Qualifications / Certification / Licenses : None
• Languages : English
• Is a Flexible Work Arrangement Offered? : No
• Rig Certificate : No
• OBSOLETE_On-Call : No
• Does the Candidate require Offshore Medical & Training Certificates to be arranged by the Supplier? : No
• Does the position allow for the worker to be virtual/remote? : No
• Is Medical Check Required for Role? : No
• Shift Work : No
• Where is the role based? : Workshop Based
• Shift Detail : Monday - Friday 7am to 4pm or 8am to 5pm
• Rotation schedule : NA
• Other Rotation : (No Value)
• Driving Licence : No
• Driving on behalf of Company : No
• OBSOLETE_Is MVR required : No
• Candidate Type Consideration : National
• Business case justification : Increase in workload