Job Details

Master Service Technician

Job Category: Service Tech

Location: The Woodlands

Description

We're looking for a skilled and motivated Service Technician who enjoys troubleshooting, solving complex issues, and delivering great customer service. In this role, you'll work independently in the field, supporting a wide range of office technology equipment while helping maintain strong customer relationships.

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Assist with the development of AEs assigned to the Field Service Team through technical assistance and product symptom / solution sharing
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for DOCUmation and our customers
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Complete all administrative aspects of the job on-time and error-free
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings
• Perform other activities that support DOCUmation and our service organization

Experience & Required Skills

• 5+ years at an Associate or Entry Level Technician position preferred
• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer Service Orientation
• Basic business and communication skills (verbal and written)

Education & Certification

• High School Diploma or GED required; additional technical training or associate degree is a plus
• Experience working on Xerox, Ricoh, Konica-Minolta, or Riso copiers/printers is preferred
• A+ / Network+ certification or similar are a plus
• Manufacturer training and certifications are valued but not required
• Performance ratings or equivalent experience demonstrating strong technical ability

Physical Requirements

• Ability to lift 50 pounds and transport equipment parts and boxes

Special Requirements

• Must have a valid Driver's License and acceptable driving record