Job Details

Customer Solutions Specialists will serve as the customer's main point of contact as it relates to Inbound & Outbound Shipments and Inventory related questions. By interfacing with the Customers, the Ravago Baytown Warehouse Team and carriers, the CSS is responsible for ensuring shipment deadlines are met on time and with proper documentation.Key Areas of Accountability for Customer Solutions Specialist:The Customer Solutions Specialist is the main point of contact for their assigned external customers.Primary responsibilities include:Build sustainable relationships and trust with customers through open and interactive communication.Be an advocate for the customer by understanding customer needs/concerns and pro-actively following up to resolve any customer issues and concernsSpearhead the resolution of customer inbound/outbound shipments and inventory issuesRespond promptly to customer inquiriesCollaborate with the Quality Coordinator in conducting investigations and in the creation of preventative and corrective action plans for any customer related discrepancies, claims or complaintsReceive, process, and follow-up on all customer orders (inbound and outbound) by entering the necessary data elements in Ravago Baytown's Warehouse Management System (WMS) and NEO systemCheck system for adequate inventory and subsequent product allocation for outbound shipmentsAssist Customers in establishing, adjusting, or meeting deadlinesSchedule inbound/outbound shipment appointments by interacting with Transportation companiesMonitor the customer's orders from the time they are received until they are loaded and gone to ensure on time shipment of domestic orders and on time in gating of export containersMonitor and communicate any product needs with the PBS and Production teams for pending allocationEscalate any inventory or order issues to appropriate stakeholder.Work with customer on order revisions due to inventory or timing issuesGenerate loading and unloading shipment packets for Warehouse PersonnelWork with Team Leads and Warehouse Leads to ensure the warehouse has the necessary information for orders to be loaded/unloaded in a timely and accurate manner to meet order deadlines.Initiate/Close Customer's Inventory Title TransfersReconcile all shipments and open issues by close of business daily.Provide accurate, valid, and complete information using the right methods and tools to appropriate persons as required.Train and cover gatehouse as neededCross-train to ensure desk coverage within departmentMust be able to follow work instructions and safety proceduresAny additional duties as assignedContacts:Internal: Inventory & Quality Team, Transportation Teams, Warehouse Leads, Gate AttendantExternal: Customers, Customer's Transportation Teams, Transportation CompaniesSkills - Knowledge:Excellent communication skills, both written and verbalProficiency in Microsoft Office: specifically, Outlook, Word, and Excel with the aptitude to quickly learn and understand additional applicationsWillingness to adapt in an evolving environmentAbility to maintain high level of organization and prioritizationStrong phone etiquette and active listening skillsWork independently while understanding the necessity for communicating and coordinating work efforts with other employees and the organizations.Proven ability to work well within a team and promote strong working relationships meanwhile, maintaining professional attitude and positive outlookCapacity to produce a large quantity of error free work in a timely fashionSpecial Role Requirements:CAN-DO AttitudeMust possess excellent interpersonal skillsInnate sense of urgency that provides proactive and consistent workExcellent Multitasking abilityProactive, Approachable, and AccountableFunctional knowledge of a warehouse environmentWork well under pressureFlexible / AdaptableProblem-solving SkillsAbility to gain commercial perspective while successfully executing job roleAble to efficiently work under minimal supervisionMinimum 2 years of experience in a customer service / receiving roleInventory ExperiencePhysical Requirements:Work in a seated position for extended periods of time.Ability to work in a fast-paced office setting.Location: Baytown, TX