Job Details

1. Client Engagement & Relationship Management
• Serve as the primary on-site liaison between the client and offshore/nearshore teams.
• Build strong stakeholder relationships and ensure high client satisfaction.
• Conduct regular status meetings and provide transparent reporting on progress, risks, and issues.
• Identify opportunities for account growth and upselling services.

2. Delivery Management
• Oversee end-to-end project execution including planning, execution, monitoring, and closure.
• Ensure projects are delivered on time, within scope, and within budget.
• Manage delivery KPIs, SLAs, and quality benchmarks.
• Proactively manage risks, issues, and escalations.

3. Team Leadership & Coordination
• Coordinate with cross-functional teams (development, QA, DevOps, support).
• Facilitate communication between on-site and offshore teams.
• Mentor team members and ensure optimal resource utilization.
• Foster a culture of accountability, collaboration, and continuous improvement.

4. Governance & Compliance
• Ensure adherence to organizational processes and industry best practices.
• Monitor compliance with contractual obligations and regulatory standards.&nbs p; • Maintain project documentation and reporting frameworks.

5. Financial & Commercial Oversight
• Track project budgets, revenue, and margins.
• Support billing, forecasting, and financial planning activities.
• Identify cost optimization opportunities.

Required Qualifications
• Bachelors degree in Computer Science, Information Technology, Engineering, or related field.
• 815 years of experience in IT services, with at least 35 years in a delivery management role.
• Proven experience managing client-facing IT projects on-site.
• Strong understanding of SDLC, Agile, and Waterfall methodologies.
• Excellent communication and stakeholder management skills.
• Strong problem-solving and decision-making abilities.

Preferred Qualifications
• PMP, PRINCE2, or Agile/Scrum certification.
• Experience managing global delivery models (OnsiteOffshore).
• O&G Domain expertise will have added advantage

Key Competencies
• Leadership & Team Management
• Client-Centric Mindset
• &nbs p; Strategic Thinking
• Risk & Issue Management
• Negotiation & Conflict Resolution
• Financial Acumen

Success Metrics
• Client satisfaction scores
• On-time & on-budget delivery
• SLA adherence
• Revenue growth within the account
• Team engagement & retention

Salary Range $ 140,000-$ 180,000 years

TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimburse ment.