Job Details

(Broad responsibilities that are consistent across job families) - Serve property owners, general public, and other HCAD divisions in a professional, courteous and empathetic manner. - Identify and assess customers' needs to achieve satisfaction. - Handle customer complaints to provide appropriate solutions and alternatives to ensure resolution. - Provide accurate, valid, and complete information clearly and concisely utilizing the right methods and tools. - Operate a PC and become familiar with HCAD's various computer systems (i.e. AVS, HTS, MTS, ACTS, CAMA, etc.). - Maintain awareness of changes in the district policies and procedures and important deadlines for action. - Handle special projects as assigned by researching and presenting information. Position Specific Responsibilities (Division specific responsibilities)TELEPHONE INFORMATION SPECIALIST: - Serve property owners and general public by answering telephone calls in a professional manner, controlling the tone and outcome of...Customer Service Specialist, Customer Service, Specialist, Property Tax, Retail