Job Details

NOW HIRING – PASSPORT AND VISA CONCIERGE

Houston (Galleria @ Westheimer/Burgoyne)

ABOUT TRAVEL VISA PRO:

Trusted company. 20+ years in business. Join Travel Visa Pro, a leading US Passport hand-carry service, in Houston, in the galleria/uptown area (cross streets Burgoyne and Fountain View), for a flexible daytime position. Become a US Passport and Visa Concierge Specialist and “travel the world” through the clients you help every day. This role is great for someone coming from restaurant, retail, or delivery work who wants steady hours, a supportive team, and a calmer pace.

We help travelers obtain passports, visas, and mail services. Every day is different. No experience required — just strong customer service skills, reliability, and a positive attitude. We help customers with passports, visas, travel documents, and translations. It is interesting work where every day is different.

SCHEDULE:

Available shifts:

• Morning: 9am–1pm

• Afternoon: 12noon–5pm

• All day: 9am-5pm

• Work as much or as little as you'd like

No experience required. We can train the right person with strong attitude, reliability, and customer service skills. Join a team where your customer service skills truly matter — and enjoy a job that doesn't take over your evenings or weekends.

DUTIES AND RESPONSIBILITIES:

Provide clear, friendly guidance to clients on their passport and visa needs; explain service options so they can make informed decisions.

• Assist customers with completing application forms accurately and efficiently.

• Review and verify documents for accuracy and completeness.

• Advise clients based on their travel timelines and expectations.

• Take ownership of each case from start to finish communicate proactively, solve issues, and coordinate with internal teams to build client confidence.

• Track application progress, communicate with other offices, and provide timely updates.

• Troubleshoot challenges as they arise.

• Handle sensitive client information with professionalism and confidentiality.

• Stay informed about updates to passport, visa, and legalization requirements.

• Meet performance goals (completed orders, downgraded orders, client reviews, etc.).

BENEFITS:

:

• Pay is accelerated quickly based on performance to $30+/hour
• Flexible schedule

• Full-time o(max 35-40 hours/week)

• Opportunity for part-time to full-time growth

• Paid sick time

• Vacation / PTO

• Unused sick and vacation payout

• Weekend shifts available

• 1% sales commission on everything you sell

• Six (6) paid federal holidays

• Annual COLA increases

• Transit pass assistance

• Mileage reimbursement

• 401(k) with 3% safe-harbor contribution for eligible employees

• Potential profit-sharing bonuses

• Competitive pay

• Fast advancement opportunities

QUALITIES:

Ideal candidate:

• On time and dependable

• Friendly and professional

• Learns quickly

• Strong communicator

• Good with details

• Comfortable in a fast-paced environment

• Trustworthy with sensitive personal information

• Positive attitude

Apply now or message directly.

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