Job Details

Conferencing, A/V & Meeting Technologies Expert/Lead

An A/V expert who can conduct as Is studies of existing requirements, design future state solutions and help to transform the Video conferencing solution in the environment. Implementation & support experience specifically in the area of Audio/Video Conferencing solution & ability to interact with the client teams to understand business requirement which will be both functional and technical. Desire to be hands-on and in the field designing and implementing the Cisco AV solution. An AV expert who can design deploy and migrate & operate the Video Conferencing, MS Teams Room Conferencing Solutions including collaboration technologies such as, Webcasting, Digital Signages, Teams-Enterprise Voice, IM & Presence & Room Booking Applications

PRIMARY RESPONSIBILITIES:

• Responsible for maintaining the audio and video conferencing infrastructure of the client Responsible for Cisco/Polycom and MS Teams Collaboration Endpoints Manage and Maintain Cisco VCS-C, VCS-E, TMS, ISDN gateways, MCU, Conductor, Client for Audio/Video conferencing support Understand and support the integration of Cisco and MS Teams and handling reservation of conferencing rooms in Outlook Manage conferencing related devices including Crestron, Extron, AMX, Condeco etc.
• At times, would be required to support of client meetings and events including functionality and use of audio visual and presentation technologies via Teams Broadcast Overseeing the schedule of activities to ensure planning and support is provided as requested Act as AV support for local, and remote offsite meetings including occasional travel Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer Troubleshoot AV/V problems last minute as required as well as non-critical situations Coordinates with Customer staff to determine AV/V and basic infrastructure requirements for any new conference room or media design Assist with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Condeco, Crestron)) Interact with Help Desk ticketing system to respond to end user requests Gathering of data from support procedures, customer ticketing system, and other sources. Ensure all conferencing spaces are presentable for use Willing to take Initiatives and Automation for improving efficiency & productivity, able to work in a fast-paced environment with the ability to adapt to frequent changes and deliver the solution ". Knowledge on ITIL & SAFe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

REQUIREMENTS:

• Bachelors degree in related field or equivalent experience. A/V Implementation & support experience of at least 8-10 years. Experienced in Cisco WebEx Suite consisting of Meeting Center, Training Center and Event Center applications Excellent understand of Cisco Unified Communication Manager (CUCM 9.x 12.x) Experience on Cisco WebEx, MS Teams, WebEx Hybrid Mesh, VCS-C, VCS-E, TMS, ISDN Gateways, MCUs, CMS, Conductor, MS-Teams -EV & Clients for Video conferencing is must. Videoconferencing experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.) Familiarity with signal flow/ call flow and streams AV Control experience including Crestron, Extron, AMX, Room Peripherals etc. Proficient with Cisco platform (Control Hub) and Microsoft Teams platform (Teams & O365 admin portals)