Job Details

Manage and oversee the operations of the Service department by monitoring the scheduling, quality, safety and productivity of the team, as well as the satisfaction of customers Provide coaching and guidance to a team of Service Technicians and a Service Coordinator ensuring a productive, engaging and safe workplace Maintain oversight of the facility by identifying any deficiencies or repairs and making recommendations to Management Create and implement process improvements to maximize efficiency and profitability within the shop Coordinate training sessions for the Service team as required to ensure up-to-date knowledge and a continuous learning environment Monitor and assess employee's performance and provide effective feedback Identify skill gaps/opportunities within the team and implement effective development plans Monitor established KPIs for the department reporting any key variances to Management Conduct regular Service department team meetings to review successes, opportunities...Service Manager, Heavy Equipment, Manager, Equipment Repair, Customer Experience, Equipment, Manufacturing, Retail