Job Details

*Job Summary:*Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.We are seeking a highly skilled and experienced Field IT Service Tech Lead to manage and support our on-site technical service operations. This role involves leading field technicians, coordinating the installation and servicing of IT equipment—including PCs, interactive panels, AV systems, and classroom technology—while ensuring high-quality service delivery and strong customer relationships, particularly within K–12 school districts.The ideal candidate will have a solid technical foundation, proven leadership experience, and a proactive, customer-focused approach. This position requires significant travel within assigned school districts across Texas, including but not limited to San Antonio, Austin, Round Rock and possible Corpus Christy area.*Key Responsibilities:** Lead and supervise a team of field or staffing technicians responsible for the installation, troubleshooting, and maintenance of IT equipment (Chromebooks, laptops, desktops, interactive panels, AV systems, and other educational tech).* Coordinate daily technician schedules, assign service tickets, and ensure prompt, high-quality resolution of service requests* Act as the primary escalation point for complex technical issues; provide hands-on support and solutions as needed.* Monitor team performance, deliver ongoing training and technical mentorship, and conduct regular reviews to ensure high service standards.* Ensure accurate documentation of all field activities, including service reports, installation checklists, and customer acknowledgments.* Collaborate with project managers and operations teams to execute large-scale IT deployments and classroom technology rollouts.* Maintain inventory control of equipment, tools, and parts assigned to field technicians.* Communicate effectively with school district personnel and administrators to ensure service expectations are met and issues are resolved promptly.* Ensure compliance with all company policies, safety standards, and industry regulations during fieldwork.* Travel extensively across assigned territories in Texas to meet customer needs.*Qualifications:**Education:** Associate degree in Information Technology, Computer Science, or a related field (preferred).* Relevant certifications* Ability to drive cargo van*Experience:** Minimum 5 years of IT field service or technical support experience.* At least 2 years of experience in a lead or supervisory role.* Hands-on experience with computer hardware, networking, software installations, and audiovisual systems in a school or enterprise environment.*Skills:** Strong leadership, organizational, and coordination abilities.* Excellent troubleshooting and diagnostic skills.* Effective communicator with strong customer service orientation.* Proficiency in ticketing systems, remote support tools, and Microsoft Office Suite. xmvmafu* Physically capable of lifting and transporting IT equipment and tools as needed.* Ability to drive cargo van and 16-foot truck*Additional Information:** Job Type: Full-time* Location: On-site; extensive travel required across Texas* Schedule: Monday to Friday, 8-hour shifts* Salary: Competitive, commensurate with experience* Benefits: Health Insurance; Dental & Vision Insurance; Paid Time Off (PTO)Job Type: Full-timePay: $25.00 - $28.00 per hourBenefits:* Dental insurance* Health insurance* Paid time off* Vision insuranceWork Location: In person