Job Details

As a Front Desk Agent, you will be the first point of contact for our guests, delivering exceptional service that reflects the luxury and sophistication of the Hotel Granduca brand. You will ensure a seamless check-in and check-out process, manage reservations, provide tailored concierge services and detailed information regarding the hotels amenities and local attractions. POSITION ESSENTIAL FUNCTIONS - Greet guests with professionalism and hospitality, ensuring a smooth check-in and check-out experience. Proactively follow up post check-in to ensure guest satisfaction. Provide concierge recommendations for dining, attractions, and events. Log guest requests accurately and coordinate with internal departments to fulfill these requests to ensure a seamless stay. Handle incoming reservation calls, emails, and walk-ins with professionalism. Manage bookings, availability, rates, and promotions in the Property Management System. Process room assignments, payment authorizations, and specia...Front Desk, Agent, Property Management, Payment Processing, Operations, Hotel