Job Details

Ideal candidates would have a background in end user support, software installation, IT administration, PC implementation and basic IT security. In addition, candidate will have a background that includes hands on experience in troubleshooting hardware, software, and network-related issues. It is the responsibility of the Technology Advisor to provide exemplary customer service in all interactions with fellow employees, tenants, owners, and vendors. To many in Transwestern, the Technology Advisor is the face of IT the one IT resource employees seek out for IT questions and to resolve IT issues. ESSENTIAL JOB FUNCTIONS:Field incoming help requests from end users via corporate communications in a courteous manner. Document all pertinent end user identification information, including name, department/property, contact information, and nature of problem or issue. Build rapport and elicit problem details from help desk customers. Provide technical software, hardware and network problem re...Technology, Advisor, Customer Service, IT, Hotel, Software, Support