Job Details

The Guest Service Agent Lead plays a critical role in delivering an exceptional guest experience while supporting the daily operations of the front desk. Your Growth Path. Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Focus. Lead, coach, and support front desk team members to ensure a seamless and efficient operation. Deliver exceptional guest service. Act as the first point of contact for guest concerns and resolve issues professionally. Ensure all front desk functions are executed with accuracy and excellence. Train and mentor new team members. Maintain high standards. Adapt quickly to changing needs. Take ownership of responsibilities and outcomes. Collaborate with other departments for seamless guest experience. Assist with scheduling, shift coverage, and operations. Support auditing, cash handling, and compliance. Your Background and Skill. Previous hotel front desk experience required; supervisory experience preferred. Strong communicati...Guest Service, Agent, Guest Experience, Lead, Service, Operations, Retail