Job Details

Concierge Position At Pressed Roots

Pride. Growth. Beauty. Community. Welcome to a new way to work.

At Pressed Roots, we believe in creating an environment where pride, growth, beauty, and community flourish. As our Concierge, you will serve as the face of our brand, ensuring exceptional customer experiences while managing the operational flow of our salon. This role goes beyond greeting clientsyou will coordinate stylist schedules, manage client assignments, and optimize appointments to balance walk-ins and scheduled services.

This role offers a unique opportunity to grow within a supportive environment while gaining hands-on experience in salon operations, customer service, and team coordination. Whether you're building a long-term career or stepping into a leadership journey, Pressed Roots provides the tools, training, and culture to help you succeed.

And it doesn't stop there...

Key Responsibilities

• Act as the first point of contact, providing a welcoming and seamless client experience from check-in to check-out.
• Assign clients to stylists based on availability, skill sets, and client preferences, ensuring an optimal balance of scheduled and walk-in clients.
• Coordinate schedules and manage salon flow, ensuring appointments run smoothly and on time.
• Become an expert in the reservation system, managing client profiles, troubleshooting issues, and optimizing the booking process.
• Rebook client appointments during checkout, addressing clients by name and promoting loyalty.
• Educate clients on Pressed Roots products and services while upselling additional offerings.
• Handle payments, tips, and commissions ethically and accurately.
• Maintain salon cleanliness and organization, conducting regular walkthroughs of the front desk, bar, and studio.
• Address client concerns or operational challenges with a problem-solving mindset, always prioritizing an excellent client experience.
• Communicate with the Studio Manager about shop operations and opportunities for improvement.
• Serve complimentary beverages and engage clients to enhance their experience.
• Perform additional duties as assigned by management.