Job Details

Loan Servicing Analyst

Join our dynamic team to expand our loan servicing capabilities and be part of an organization committed to excellence and innovation. Recognized by FORTUNE and LinkedIn, this is your chance to make a meaningful impact and advance your career in a supportive environment. Experience a culture that values collaboration and leadership while promoting success for our clients and communities.

Job SummaryAs a Loan Servicing Analyst in the Commercial Agency/Off-Balance Sheet team, you will perform loan servicing tasks on an assigned portfolio of loans as well as expand the scope and scale of our team. This may include interpreting loan documents, interacting with internal and external contacts, and oversight of deadlines. You may also lead projects that further build out the team structure and strategy.

You will be part of a team that supports GSE and CMBS offerings, ensuring compliance with industry standards and investor requirements. Our team is dedicated to continuous improvement, operational excellence, and delivering outstanding service to our clients. You'll collaborate with cross-functional teams and contribute to projects that enhance our loan servicing processes and client outcomes.

Job Responsibilities

• Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditions
• Review and interpret Servicing Agreements and Purchase and Sale Agreements for GSE and CMBS offerings
• Review and understand GSE Guide requirements for Commercial Loan Servicing
• Assist in the management of an assigned loan portfolio, monitoring deadlines and ensuring timely completion of loan servicing tasks
• Facilitate communication with internal and external stakeholders, addressing conflicts and queries related to loan servicing and GSE investor requirements
• Apply critical thinking to identify potential issues in loan servicing processes and propose solutions within established guidelines
• Focus on continuous improvements and assist in implementing solutions
• Work with cross-functional teams to drive operational excellence
• Contribute to team projects, assisting in the development and implementation of strategies to improve loan servicing efficiency and effectiveness

Required Qualifications, Capabilities, and Skills

• Minimum of 4 years experience in loan servicing operations, with a focus on interpreting and applying loan documents
• Proficient knowledge of commercial mortgage products, financial services, lending and real estate compliance in addition to loan servicing standards
• Demonstrated ability to manage conflicts, with experience in facilitating discussions and creating collaborative solutions
• Proven skills in critical thinking, with the ability to analyze loan servicing processes and propose modifications within established guidelines
• Experience in stakeholder management, with the ability to establish productive working relationships and drive mutually beneficial outcomes
• Proficiency in time management and organization, with the ability to efficiently manage multiple tasks and projects
• Strong analytical skills, including ability to use data to make informed decisions

Preferred Qualifications, Capabilities, and Skills

• GSE Multifamily/Commercial product experience, Strategy software knowledge
• Bachelor's Degree
• Collaborate effectively with cross-functional teams to ensure seamless client service operations, demonstrating strong interpersonal relationship skills and a commitment to enhancing client satisfaction and service delivery
• Exhibit flexibility and adaptability, maintaining a positive and optimistic attitude during periods of change and adjusting to shifting conditions and priorities
• Demonstrate teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative in achieving common goals
• Show a willingness to learn and receive direction, asking well-thought-out questions to enhance understanding and performance
• Operate as a highly motivated self-starter with the ability to work independently, utilizing strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment while maintaining service level agreements

Required or Additional Information

• Visa sponsorship is not available for this position.
• Work schedules will be full-time in office, on a 40-hour per week schedule.

FEDERAL DEPOSIT INSURANCE ACT:This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.