Job Details

GENERAL PROFILE

• Requires specialized depth and/or breadth of expertise, and understands terms, acronyms, and definitions relating to Scheduling.

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services • Interprets internal or external business issues and recommends best practices • Solves complex problems; takes a broad perspective to identify innovative solutions • Thinks beyond the status quo to develop solutions to complex problems that improve performance, efficiency and safety • Works independently, with guidance in only the most complex situations • Manages projects or programs with moderate resource requirements, risk and/or complexity; monitors and controls schedules • May lead teams and involved in complex projects • Makes decisions guided by policies in non-standard situations; impacts the achievement of customer, functional, operational, project or service objectives • Anticipates internal/external customer needs; assesses requirements and identifies new solutions

CORE COMPETENCIES

Action Oriented

• Initiates timely action to address important issues.

• Moves quickly to seize opportunities.

• Takes on difficult challenges without procrastinating.

• Takes action to resolve problems when they arise.

Collaborates

• Shares information with others so there are no surprises.

• Involves others as appropriate to accomplish individual and group goals.

• Encourages unity rather than "us vs. them" thinking.

• Welcomes and acknowledges the ideas and input of others.

Communicates

Effectively

• Clear, concise, and professional in communication.

• Listens with interest to what others have to say.

• Shares information and updates with others as needed.

• Is clear and thorough in reports, documentation, and other written information.

Customer Focus

• Searches for ways to improve customer service.

• Follows up with customers to ensure problems are solved.

• Independently anticipates and meets customer needs.

• Internalizes customer feedback and provides innovative ideas to meet their future needs.

Drives Results

• Demonstrates a strong drive to achieve meaningful results.

• Drives tasks to successful completion and closure.

• Shows determination in the face of obstacles and setbacks.

• Sets high standards for own performance.

Ensures Accountability

• Monitors progress of performance and changes approach accordingly.

• Takes ownership of own work.

• Takes responsibility for successes and failures in own work.

• Follows through on commitments.

Instills Trust

• Is honest and straightforward when working with others.

• Honors agreements and commitments, even when working through competing priorities.

• Shows consistency between words and actions.

• Maintains integrity and professional codes of conduct

ROLE SPECIFIC COMPETENCIES

Balances stakeholders

• Works through potential conflicts appropriately to provide balanced solutions.

• Is dedicated to meeting the expectations and requirements of internal and external stakeholders.

• Responds to potential conflicts among stakeholders with fair, transparent, and balanced decisions.

• Takes into account all relevant issues and stakeholders when making decisions.

Business insight

• Understands how changes in the marketplace affect the business.

• Stays informed about business news relevant to own area of expertise.

• Knows how own actions impact critical business drivers.

• Uses knowledge about the business and industry to guide decisions and own work.

Courage

• Follows convictions in the face of adversity.

• Takes on the unknown.

• Raises difficult issues to ensure that they are addressed.

• Offers ideas or opinions without fear of criticism or professional risk.

Decision quality

• Demonstrates good judgment in routine, day-to-day decision making.

• Makes sound independent decisions in urgent and non-routine situations.