Job Details

Assistant, Financial Aid

Job Category: Managerial & Professional

Work Location: 3100 Main, Houston, TX 77002

Schedule: Full-time

Salary Range: $35,922.00 - $45,800.00

Job Summary: The Financial Aid Assistant is responsible for general financial aid customer service by answering calls, emails, chats, and other inquiries. Processes online forms and conducts quality assurance of reported and submitted information. Assists students at a campus location if needed.

Essential Functions:

• Serve as primary Customer Service Representative to promote and ensure student access, success and to promote customer satisfaction.
• Perform document tracking to better serve students.
• Collect, manage and maintain sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc.).
• Analyzes and interprets federal, state and institutional regulations and policies to assist students with the application for Federal, State and Institutional funds.
• Communicate orally and, in writing, with students to ensure accuracy and completeness of application in order to meet appropriate timelines for registration and payment of fees.
• Respond to student questions and inquiries by answering calls, emails, online chats, and submissions to the Student Resolution Center.
• Process online form submissions, including performing quality assurance on the information submitted.
• Assist with Financial Aid Orientation.
• Provide guidance and assistance for students making application online.
• Answer telephone calls, greets visitors, respond to routine inquiries, take and relay messages.
• Use word processing software and student information to develop correspondence and retrieve information.
• Record student information in administrative computer system including typing detailed comments regarding student situations.
• Track and report customer service data.
• Establish and maintain student/program files and records.
• Perform outreach activities.
• Perform other duties, tasks and assignments as required.

Qualifications:

• Education & Experience: High school diploma/GED required. Associate's degree preferred. Minimum 1 year working in a financial aid office preferred.
• Licensing & Certification: Valid Texas Driver License.
• Special Skills: MS Office Programs. Knowledge of PeopleSoft. Budget Management.
• Competencies: Delivering High Quality Work. Accepting Responsibility. Serving Customers. Supporting Organizational Goals. Driving Continuous Improvement. Acting with Integrity. Thinking Critically. Managing Change. Communicating Effectively.

Working Conditions: General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.

Security Sensitive: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code 51.215.

Additional Information:

EEO Statement: Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies: Sandra Jacobson, Director EEO/Compliance, Title IX Coordinator Office of Equal Opportunity and Title IX PO Box 667517 Houston TX, 77266 713 718.8271 or hcc.oeotix@hccs.edu HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages involvement, innovation, and creativity. Individuals with disabilities, who require special accommodations to interview, should contact (713) 718-8565.