Job Details

At Stryker, we are redefining how customers and employees experience digital technology across the enterprise. This role sits at the center of that transformation—shaping how ideas become intuitive, connected, and measurable digital experiences. If you are motivated by building scalable experience practices and leading teams that turn insight into impact, this is an opportunity to influence change at enterprise scale.What you will doLead enterprise customer journey mapping initiatives to identify pain points and deliver seamless, omnichannel digital experiences across the end‑to‑end lifecycle.Define and execute customer experience design frameworks, design thinking methodologies, and design sprint practices to improve consistency, quality, and speed of delivery.Create wireframes, storyboards, screen flows, and interactive prototypes to support early product planning, usability testing, and stakeholder alignment.Partner with insights and data teams to design, test, and evaluate multi‑variant and A/B experiences, translating findings into prioritized design improvements.Establish experience governance, including standards, reviews, and documentation, to embed customer experience principles into enterprise technology delivery.Develop and maintain design standards and pattern libraries in collaboration with brand, marketing, user experience, and engineering teams, including digital platforms such as Adobe Experience Manager.Ensure customer experience gaps are identified and addressed regardless of where they occur in the journey, improving adoption, satisfaction, and task success rates.Manage and develop a customer experience designer, setting clear goals, providing design direction, and supporting delivery against measurable outcomes.What you will needBachelor's degree (minimum).Minimum 10 years of experience in customer experience design, user experience design, service design, or a related field.Minimum 3 years of people management experience.Minimum 8 years of experience creating wireframes and interactive prototypes using tools such as Figma, Sketch, or Adobe XD.Minimum 5 years of experience applying customer journey mapping tools and methodologies to digital product design.PreferredMaster's degree in Human‑Computer Interaction, Interaction Design, Service Design, or a related discipline.Experience building or scaling enterprise design systems and pattern libraries in partnership with development teams.Experience using AI‑supported design tools to accelerate journey analysis and identify patterns, themes, and experience risks.Additional InformationWork arrangement: This role is remote; however, there is a strong preference for candidates located near Portage, MI or Mahwah, NJ to support collaboration and on‑site engagement as needed.Pay RangesUSN: $135,600 - $225,900 USD AnnualUS5: $142,400 - $237,200 USD AnnualUS10: $149,200 - $248,500 USD AnnualUS15: $155,900 - $259,800 USD AnnualUS20: $162,700 - $271,100 USD AnnualUS30: $176,300 - $293,700 USD AnnualBenefitsHealth benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program, and tobacco cessation program.Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short‑term disability insurance.#J-18808-Ljbffr