Job Details

Shop Assembly & Repair Technician, Specialty Services Depot Repair Center (Pasadena, TX)

The Shop Assembly & Repair Technician is responsible for providing technical services and support at the depot facility. The role acts as a liaison between Taurus Industrial Group, OEM representatives, and clients, ensuring optimal equipment performance, smooth communication, high-quality service delivery, and supporting customer data management and business growth initiatives.

Key Responsibilities

• Track the service and repair workflow for hydraulic and induction heating/bolting equipment, ensuring timely completion and adherence to OEM production schedules.
• Process assembly & repair orders, allocate in-house components for repairs, and purchase necessary materials and parts in coordination with technicians and vendors.
• Perform shop installations, diagnostics, repairs, and maintenance of equipment and specialty systems for Taurus clients.
• Conduct routine inspections, preventative maintenance, and field services including bolting, heat treating, field machining, and specialty tooling tasks.
• Serve as the main technical contact between Taurus depots, clients, and OEM partners, ensuring seamless communication and coordination on support issues and maintenance activities.
• Troubleshoot and resolve technical issues efficiently, providing timely support to minimize equipment downtime.
• Document all service activities, repair logs, and maintenance records accurately for depot and client reference.
• Provide technical assistance and training to customers on proper equipment operation and best maintenance practices.
• Maintain a proactive focus on safety, following all regulatory and company protocols while on client sites and in the depot.
• Collaborate with cross-functional teams and OEMs to coordinate parts, warranty claims, product upgrades, and technical bulletins.
• Uphold Taurus Industrial Group's reputation by delivering exceptional customer service, acting professionally as the face of the company to clients and OEM partners.
• Support compliance with quality control, safety, and operational procedures within the repair center and machine shop.
• Collaborate with technicians, sales, and management to resolve issues, improve processes, and ensure customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Prior experience preferably in an industrial or technical service environment.
• 3 4 years of experience in field service or technical equipment support, preferably in industrial, power, petrochemical, or mechanical industries.
• Strong knowledge of electrical, mechanical, and specialty equipment relevant to Taurus's service offerings.
• Ability to read and interpret technical manuals, blueprints, and OEM documentation.
• Excellent problem-solving abilities and attention to detail.
• Strong written and verbal communication skills for client and OEM liaison functions.
• Commitment to safety standards and best practices in all job duties.

Physical Demands

• Primarily shop-based with moderate physical activity: approximately 10% sitting, 30% walking, and 60% standing.
• Occasional lifting, carrying, or moving of office supplies or repair documentation may be required.

Reporting Structure

• Reports to the Depot Repair/Manufacturing Director or Operations Manager.
• Works closely with shop technicians, sales staff, accounting department, procurement, and other Taurus service representatives.

Key Competencies

• Time management and prioritization
• Effective communication and interpersonal skills
• Technical troubleshooting (mechanical, electrical, or specialty equipment)
• Field service and depot coordination
• OEM technical support and liaison capability
• Customer service and client communication
• Document management and record-keeping
• Safety focus
• Teamwork and collaboration
• Customer focus and relationship management

This position is critical to ensuring the smooth operation of the Depot Repair Center, supporting both the technical and administrative aspects of service delivery, and contributing to the overall growth of the business.