Job Details

ABOUT THE COMPANY

We are redefining how the world builds reliable energy infrastructure. Our team designs and manufactures advanced composite utility poles that are lighter, stronger, and longer-lasting than traditional materials like wood, steel, and concrete. Engineered for demanding environments, our solutions help utilities build a more durable, low-maintenance, and resilient grid.

With operations across North America and customers in 30+ countries, we are a recognized leader in grid resilience, driven by a commitment to Safety, Respect, Resilience, and Teamwork.

THE OPPORTUNITY

We are seeking a Director, Quality to lead and align quality performance across multiple manufacturing sites. This role is responsible for embedding quality into daily operations, strengthening process discipline, and ensuring consistent product performance across the organization.

In a multi-site, matrixed environment, you will guide plant quality teams, align cross-functional partners, and drive consistency in systems, metrics, and execution. A key focus is Total Customer Quality—linking voice of the customer, field performance, and warranty trends to corrective and preventive actions that reinforce brand trust.

WHAT YOU WILL DO

Shape and Advance the Quality System

• Establish and scale a cohesive Quality Management System aligned with ISO standards and business priorities
• Standardize tools, governance, and routines (audits, control plans, CAPA, management reviews)
• Integrate quality into strategic and operational decision-making across engineering, sourcing, and production
• Translate business objectives into clear quality strategies and operating standards

Drive Measurable Improvement

• Lead structured problem-solving efforts (8D, A3, root cause analysis) to resolve systemic issues
• Improve process capability using SPC and statistical methods
• Reduce defects, scrap, rework, and Cost of Poor Quality while improving throughput and yield

Embed Quality in Engineering and Production

• Establish material quality standards, configuration control, and nonconformance processes
• Ensure effective documentation, training, and production ownership on the shop floor
• Partner with Engineering on risk mitigation for product changes and new product introductions (FMEA, control plans, PPAP/FAI)

Strengthen Customer and Field Performance (Total Customer Quality)

• Develop customer quality scorecards and lead customer-facing responses (8D, technical communications)
• Drive resolution of complaints, returns, and warranty issues with verified corrective actions
• Connect VOC, CTQs, and field data to continuous improvement systems

Lead Brand Stewardship and Protection

• Align cross-functional decisions (deviations, concessions, releases) with risk and brand commitments
• Define and champion quality standards across product performance, packaging, and delivery
• Establish escalation and rapid response processes for customer-impacting events

Elevate Supplier Quality

• Define supplier quality standards and performance expectations
• Lead supplier audits, evaluations, and corrective actions
• Support supplier selection, qualification, and ongoing performance management

Ensure Compliance and Audit Readiness

• Lead internal and external audits and ensure timely closure of findings
• Maintain compliance with ISO 9001 and applicable standards
• Promote proactive risk management across sites

Build Organizational Capability

• Develop and mentor quality teams across multiple sites
• Strengthen problem-solving and technical capability organization-wide
• Drive accountability and ownership of quality within Operations

Qualifications:

• 10+ years of quality experience in a manufacturing environment, including multi-site leadership
• Bachelor's degree in Engineering, Manufacturing, Quality, or related field
• Strong knowledge of Quality Management Systems and ISO 9001
• Experience integrating quality into engineering and production (FMEA, control plans, change management)
• Background in customer-facing quality and supplier quality systems
• Lean or Six Sigma experience preferred
• Strong analytical, problem-solving, and data-driven decision-making skills
• Ability to influence across functions in a matrixed environment
• Willingness to travel between manufacturing sites

LEADERSHIP COMPETENCIES

• Ability to influence without direct authority in a complex organization
• Structured, calm leadership during escalations and high-pressure situations
• Strong customer focus with an emphasis on brand integrity
• Systems thinking and root-cause orientation
• Executive presence with clear, confident communication
• High accountability with a bias for action

WHAT WE OFFER

• Competitive compensation with performance-based incentives
• Comprehensive medical, dental, and vision coverage
• Employer-paid life and short-term disability insurance
• Generous PTO and Employee Assistance Program
• Optional supplemental insurance coverage
• 401(k) with company match (up to 5%)
• Opportunities for growth and leadership impact in a global organization

WHY JOIN US?

This is a high-impact leadership role with the opportunity to shape how quality is defined and executed across a growing, multi-site manufacturing organization. You will influence not just outcomes, but the systems and behaviors that drive them.

If you are driven to solve real operational challenges, elevate standards, and build a disciplined, scalable quality function, this role offers the visibility and support to make a lasting impact.