Job Details

Account CoordinatorAs an Account Coordinator for the Customer Success Team, you must possess superior communication skills and have working knowledge of Agency-Client relationships and processes. You will work closely with Regional Account Directors (RADs), Production, and Onboarding team members to ensure timely deliverables. You will develop and maintain a working-level understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies. You are highly organized, task and detail-oriented, motivated, articulate, flexible, and capable of working under pressure. You are driven to provide the highest level of customer service. Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results.Note: This is a full-time, salaried, remote position. Employee must be located within the Continental U.S., EASTERN or CENTRAL TIME ZONE preferred, but all are welcome to apply who are able to support 8:30AM-5:30PM EST business hours.Ideal CandidateYou understand integrated marketing strategies, including traditional and media. You understand urgency of deadline. You continually strive to meet or exceed expectations in all aspects of your role, from supporting client accounts to proactively contributing and collaborating with the team. You have a solid understanding of digital marketing. If you have an understanding of the Automotive Dealership Industry (Tier 3), In‑House Dealership Marketing, and/or Automotive Advertising/Agency, that's a plus!ResponsibilitiesAttain working knowledge of Team Velocity's processes, account management, integrated strategies and our proprietary technology platform, Apollo®Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communicationsParticipate in and document Client meeting discussions and conference callsMaintain constant communication with Account Teams on deliverables' status and current work‑in‑progress using internal processesAssist with resolving Client questions and needs in a timely mannerWork to problem‑solve production issues and errors; elevate issues, as neededUnderstand Clients' goals and effectively organize deliverables to ensure productive campaign resultsUpdate and maintain Clients' Consumer Portal(s)Learn, and maintain, knowledge of compliance and co‑op requirements for all manufacturersSupport Account Management team with additional tasks, as neededWork ahead on client deliverables; what you know in advance, do in advanceAdditional ResponsibilitiesKnow your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect MarketBe a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategiesExercise proactive daily communications in a professional and efficient manner, with both colleagues and clientsContinually seek ways to add value to the Client / Agency relationshipRequirementsBachelor's degree in Marketing, Advertising, Communications, or related fieldA minimum of 0‑2 years' professional experienceAutomotive Agency, Automotive In‑House Marketing and/or Customer Service experience, preferredProficient in Microsoft OfficeExtremely organized, task and detail‑orientedMust be a critical thinkerExceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional mannerDemonstrated ability to proactively take ownership of projectsAbility to establish priorities and objectivesMust be flexible in a fast‑paced, ever‑changing environmentMust maintain focus and constructive behavior under pressureCompensationThis entry‑level position offers competitive compensation, commensurate with experience, starting at $48,000 annually. Participation in company benefit offerings include medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.#J-18808-Ljbffr