Job Details

Our client is a leading settlement administrator. They are looking to hire an Payment Operations Team Leader who is responsible for leading and managing a team.

What's You Get to Do

• Manage a team Project Managers that has under them a team of Analysts and Client Service Representatives to effectively manage and meet competing deadlines and priorities.
• Train team members to ensure quality control for various aspects of each QSF docket, including accuracy of Claimant information and proper execution of legal documents across multiple dockets
• Assist portfolio managers with the necessary resources to prioritize and act on escalations created by internal and external entities.
• Managing day-to-day operations: Assigning tasks, providing guidance, and supporting the team
• Manage team timesheet approvals and monitor team PTO and requirements
• Setting goals and ensuring team members progress towards company goals and objectives while adhering to company policies
• Hiring and training new employees/team members
• Evaluating performance: Conducting regular performance reviews and appraisals
• Providing feedback: Offering constructive feedback to help employees improve their skills
• Training and development: Identifying growth opportunities for employees and arranging training sessions
• Team building: Organizing team-building activities and encouraging collaboration
• Employee engagement: Creating an environment where employees feel valued
• Managers should have strong communication and leadership skills and be able to adapt to the needs of their team.
• They should also be knowledgeable about employee relations, performance management, and conflict resolution.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• Strong communication, leadership, and conflict resolution skills
• Bachelor's degree required
• 10+ years managing a large team of widget processors
• In one of the following industries:
• Claims processing (Insurance or Healthcare)
• Payment processing (Finance, Insurance, Healthcare)
• Industry and work experience is highly regulated, high-risk operations, claimant human suffering, and demanding clients
• BPO or HR Outsourcing operations (Payroll, 401k, Pension, Benefits Administration)
• Experience with tech-enabled processing and automation is required
• Experience working with India is highly preferred
• Proven track record of responding quickly and soundly to customer escalations/needs
• Must demonstrate history of leading with data, strong planning, strong team performance tracking, coaching and development, strong performance management routines
• Ability to exercise discretion in the processing of confidential matters
• Outstanding Customer Service and decision-making skills
• Excellent verbal, written, organization, analytical and interpersonal skills
• Strong computer skills, including proficiency with Microsoft Office
• Establish and maintain good working relationships with internal and external stakeholders

Preferred:

• Preference to grow teams and help mentor others to grow in their careers
• Experience building high performing teams and delivering innovative solutions
• Passion for problem solving and creating solutions
• Work onsite in Houston Galleria office

BENEFITS

• 401(K) retirement plans with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work-life balance. xywuqvp
• Short-term and long-term disability coverage.