Job Details

Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Beckman Coulter Diagnostics, one of Danaher's operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.Learn about the Danaher Business System which makes everything possible.The Field Service Manager will lead a team of Field Service Engineers and Field Supervisors in meeting established goals and objectives.This position reports to the Service Area Director, Western Region and is part of Field Technical Service located in North America and will be fully remote. Selected candidate must reside in Houston, Texas.In this role, you will have the opportunity to:Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with the sales teamLead a team of Field Service Engineers, and Field Service Supervisor, be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your teamDrive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense linesWork closely with coordination team to facilitate daily activities such as preventative maintenances (PM), modifications (MOD) and balancing daily service-call workloadManage and resolve high‑pressure customer issues, including product performance issues and technical escalationsThe selected candidate will possess the following:Knowledge of customer relationships and customer satisfaction methodologiesWorking knowledge of field customer support, service contracting, and all its related sub fieldsThe essential requirements of the job include:Associate's degree with 5+ years of relevant experienceA minimum of 3 years' experience in people management of direct reportsTravel, Motor Vehicle Record & Physical/Environment Requirements:Ability to travel up to 20% within Houston, Texas.It would be a plus if you also possess previous experience in:Previous 5+ years' experience managing people.Knowledge of the medical diagnostic industry - specifically its trends, pitfalls and challengesKnowledge of diagnostic analyzers – specifications and performance standards and U.S. healthcare legislationThe annual salary range for this role is $110,000.00- $130,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.This job is also eligible for bonus/incentive pay.We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.Join our winning team today. Together, we'll accelerate the real‑life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.The U.S. EEO posters are available here.We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or applyassistance@danaher.com.#J-18808-Ljbffr