Job Details

A large public healthcare system is seeking an experienced Oracle HCM Solutions Analyst specializing in Oracle HR Helpdesk. This role will partner with HR leadership, IT, and operations teams to design, implement, and optimize HR service delivery solutions in a complex, multi-facility environment. Responsibilities: Collaborate with HR operations and leadership to define HR service delivery models, case management workflows, and SLA frameworks Lead configuration and implementation of Oracle HR Helpdesk including case categories, routing rules, escalation workflows, and agent workspace design Design routing logic based on facility, department, and inquiry type to support a complex, multi-union workforce Develop and manage knowledge base strategies including employee self-service content and HR FAQs Align Helpdesk configurations with Oracle HCM data structures (Position, Assignment, Location, Payroll, etc.) Lead testing cycles, including UAT, and coordinate with cross-functional teams Build dashboards and reports (OTBI) to track case volume, SLA compliance, and performance metrics Maintain functional and technical documentation aligned with HR service delivery requirements Partner with other Oracle HCM workstreams (Payroll, Scheduling, Time & Labor, Core HR) Mentor junior analysts and act as escalation point for Helpdesk-related issues Qualifications: Bachelor's Degree required 2+ years of Oracle HR Helpdesk or similar HR service platform experience (ServiceNow HR, Salesforce Service Cloud) Experience with at least 2 full lifecycle Oracle Cloud HCM or HR service delivery implementations Strong expertise in case routing, SLA frameworks, and escalation workflows Deep understanding of Oracle HCM data model (Position, Assignment, Location, Department, Payroll) Experience building knowledge base content for large HR systems Familiarity with healthcare or public sector environments preferred Experience with OTBI reporting and analytics Knowledge of PeopleSoft HR processes is a plus Strong communication and analytical skills Please note that the salary range and/or hourly rate range of $60.00 - $70.00/houris a good faith determination of potential base compensation offered to applicants at the time of this job advertisement and may be subject to modification in the future. When determining a team member's base salary and/or hourly rate, various factors may be taken into account as applicable (such as location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget, and internal equity). For consideration to this and/or other roles suitable for your background, please submit your most up-to-date resume to join our talent pool. At ATRIA Consulting, LLC, we are a woman-owned business fully committed to promoting, cultivating, and maintaining a culture of diversity, equity, and inclusion. We embrace and celebrate differences across all demographics and backgrounds. We encourage everyone to apply.