Job Details

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. By harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, in hospitals, reference and research laboratories, and physician offices worldwide. Every hour, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis and more rigorous decision-making, we are enabling clinicians to deliver the best possible care with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.Field Service ManagerThe Field Service Manager will lead a team of Field Service Engineers and Field Supervisors in meeting established goals and objectives. This position reports to the Service Area Director, Western Region and is part of Field Technical Service located in North America; the role is fully remote. Selected candidate must reside in Houston, Texas.ResponsibilitiesRegularly visit clients and customers to maintain the customer network and develop new relationships for new opportunities in partnering with the sales teamLead a team of Field Service Engineers and Field Service Supervisor, be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your teamDrive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first‑time‑fix rate, employee satisfaction, and expense linesWork closely with the coordination team to facilitate daily activities such as preventive maintenances (PM), modifications (MOD), and balancing the daily service‑call workloadManage and resolve high‑pressure customer issues, including product performance issues and technical escalationsQualificationsKnowledge of customer relationships and customer satisfaction methodologiesWorking knowledge of field customer support, service contracting, and all its related subfieldsExperience & RequirementsAssociate's degree with 5+ years of relevant experienceA minimum of 3 years' experience in people management of direct reportsTravel, Motor Vehicle Record & Physical/Environment RequirementsAbility to travel up to 20% within Houston, TexasPreferred ExperiencePrevious 5+ years' experience managing peopleKnowledge of the medical diagnostic industry – specifically its trends, pitfalls and challengesKnowledge of diagnostic analyzers – specifications and performance standards and U.S. healthcare legislationBenefitsBeckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info. We believe in designing a better, more sustainable workforce and recognize the benefits of flexible, remote working arrangements for eligible roles. This position is eligible for a remote work arrangement; you can work from home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.CompensationThe annual salary range for this role is $110,000.00 – $130,000.00 . This is the range that we, in good faith, believe is the range of possible compensation for this role at the time of this posting. The range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or other compensation that is allocable to a particular employee remains in the company's sole discretion until paid and may be modified at the company's sole discretion, consistent with the law.Equal Employment OpportunityDanaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or applyassistance@danaher.com.Join Our TeamJoin our winning team today. Together, we'll accelerate the real‑life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.#J-18808-Ljbffr