Job Details

Respond to and process all customer calls in a prompt and professional manner. Determine the probable nature of each call by listening carefully, researching customer records and asking questions for clarification. Communicate clearly and respectfully with callers, restating information when necessary to ensure the customers understanding. Acknowledge and resolve customer concerns; promptly escalate complaints when needed. Process orders, forms, applications, requests, and payments accurately. Keep records of customer interactions, transactions, comments and complaints by recording clear, complete and concise documentation in case management logs. Attend and collaboratively participate in staff meetings and training sessions. Knowledge, Skills and Abilities: Ability to work independently and within contact center teams. Good problem-solving skills and asks for guidance when needed. Good judgment and independent decision making within assigned authority levels. Positive attitude and ex...Customer Experience, Advocate, Retail, Customer, Experience