Job Details

Information Services Manager

As an Information Services Manager in our Clinical Access Revenue System department, you'll oversee critical applications and ensure seamless integration across clinical and financial systems. Your leadership will empower teams to deliver solutions that enhance patient access, improve revenue cycle performance, and support our mission to end cancer.

The ideal candidate will have at least 7 years in information technology service with 3-5 years of management experience with direct reports and experience with Epic applications.

Summary

The Information Services Manager is responsible for managing the scope, cost, schedule, and quality of assigned applications. This role oversees project managers, team leads, and analysts, ensuring resources are aligned to meet deadlines and deliverables. The manager serves as the primary liaison between IT leadership and operational teams, escalating risks and issues as needed.

Major Work Activities

Resource Management

• Hire and manage Team Leads, Application Analysts, and Clinical Specialists.
• Promote professional growth through leadership activities, continuing education, and training.

Relationship Management & Customer Service

• Coordinate and communicate effectively with Executive Directors, IT Project Directors, peer managers, project managers, team leads, and analysts.
• Establish positive partnerships with internal customers and manage these relationships effectively.
• Provide oversight of vendor relationships and resolve vendor issues as needed.

Leadership & Program Management

• Provide managerial leadership for project and production support staff.
• Plan, coordinate, and direct activities to complete project tasks, produce deliverables, resolve issues, and meet milestones.
• Administer day-to-day operations of assigned applications with support from project managers and team leads.
• Monitor project and production support status to ensure timely completion of deliverables.
• Ensure quality of all final deliverables assigned to the team.

Other Duties

• Perform additional tasks as assigned.

EDUCATION

• Required: Bachelor's Degree
• Preferred: Master's Degree

WORK EXPERIENCE

• Required: 7 years in information technology services, to include two years supervisory/management experience.
• May substitute required degree with additional years of equivalent experience on a one to one basis.
• Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.
• Preferred: 3- 5 years of management experience with direct reports and experience with Epic applications, revenue cycle, hospital billing & coding.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.