Job Details

Quality Assurance Manager

Mechanical Services Manager Requisition Number: QUALI002430

Full-Time On-site Houston, TX 77034, USA

Description

For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.

Specialties: As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:

• Process Control & Safety Systems
• Control Valves & Regulators
• Isolation Valves & Actuation
• Oil & Gas Automation
• Reliability Solutions & Services
• Pressure Management
• Specialty Pumps & Rotating Equipment
• Instrumentation
• Maintenance & Repair Services

Key Responsibilities

Quality Systems & Compliance

• Maintain and improve the company's QMS in alignment with ISO 9001 and industry standards.
• Lead internal, external, customer, and supplier audits.
• Ensure compliance with OEM requirements, customer specifications, and regulatory obligations.
• Oversee document control, calibration, and quality records management.

Operational Quality Leadership

• Develop and standardize QA processes for distribution, repair, testing, and field service operations.
• Monitor and report quality KPIs (NCRs, rework, warranty, defect trends, audit findings).
• Lead root cause analysis (RCA) and corrective/preventive action (CAPA) activities.
• Support service center readiness, repair procedure adherence, and test bench quality assurance.

Supplier & OEM Quality

• Evaluate supplier performance and drive supplier corrective actions.
• Collaborate with OEM partners to ensure compliance with technical and repair standards.
• Manage incoming inspection processes and supplier qualification.

Customer Quality & Issue Resolution

• Serve as the escalation point for customer quality concerns and warranty issues.
• Lead investigations and provide timely, data-driven responses to customers.
• Build strong relationships with key accounts to reinforce trust in our quality performance.

Leadership & Continuous Improvement

• Lead and mentor QA personnel across multiple locations.
• Partner with OPEX to support Lean/Six Sigma initiatives and drive systemic improvements.
• Promote a culture of quality, accountability, and operational discipline.
• Support digital transformation initiatives related to quality data and analytics.

Qualifications

Required

• Bachelor's degree in Engineering, Quality, Industrial Technology, or related field.
• 7+ years of experience in quality assurance or quality engineering.
• Experience in oil & gas, industrial equipment, or repair/service environments.
• Strong knowledge of ISO 9001 and QMS implementation.
• Proficiency with Root Cause Analysis (RCA), corrective/preventive action plans (CAPA), Failure Mode and Effects Analysis (FMEA), and other quality engineering tools.
• Demonstrated success leading audits and managing compliance programs.

Preferred

• Experience with Pressure Relief Valves, control valves, isolation valves, DCS/reliability systems (Distributed Control Systems), or rotating equipment.
• ASQ certifications (CQE, CQA, CSSGB/CSSBB).
• Experience with Lean, Six Sigma, or OPEX methodologies.
• Familiarity with ERP and QMS software platforms.

Key Competencies

• Strong analytical and problem-solving skills
• Excellent communication and customer-facing abilities
• Leadership and team development
• Process discipline and continuous improvement mindset
• Ability to manage multiple priorities across a distributed organization
• High integrity and commitment to quality excellence

Why Join Us

• Opportunity to shape and elevate the quality culture of a major industry leader
• High visibility role with direct impact on operational performance and customer satisfaction
• Collaborative environment with strong support from OPEX and executive leadership
• Competitive compensation, benefits, and professional development opportunities

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.