Job Details

Store Operations Manager

Manage the full store supply processincluding forecasting, budgeting, ordering, and usage optimizationwhile aligning budgets with finance and procurement. Analyze spend trends to reduce waste and improve cost efficiency and create simple tools that help store leaders effectively manage supply budgets. Create and improve store operating policies and procedures. Maintain and streamline intranet content, removing outdated materials. Oversee intake, triage, routing, and communication for store operational tickets to ensure timely resolution and prevent reoccurrence. Use ticket and feedback data to identify systemic issues and drive cross functional process improvements that reduce friction. Support business continuity planning and temporary closure tracking and serve as the store operations liaison during major disruptions to provide clear, coordinated guidance to stores. Orchestrate timelines, tools, and communications to ensure consistent execution across all brands and formats. Collaborate with inventory control and loss prevention to refine processes using store feedback and results. Translate field feedback into actionable requirements and ensure partners understand store impact and operational constraints. Support development and rollout of cross-functional initiatives that affect daily store operations, ensuring they are practical, sequenced, and well-communicated. Conduct observations and listening sessions in stores to understand day-to-day operational realities and identify best practices to scale. Use data, feedback, and field insights to recommend and implement process improvements that enhance productivity and customer experience.

5+ years of retail management or multi-unit store operations experience, preferably across multiple brands or formats. Bachelor's degree in business management or related field, or equivalent experience. Proven ability to design, document, and improve operating processes that are practical and easy for store leaders and teams to use. Strong analytical skills with the ability to use data, trends, and field feedback to identify opportunities to enhance the employee and customer experience. Excellent written and verbal communication skills with the ability to flex style to various audiences (field leaders, cross-functional partners, executives). Exceptional customer service mindset with a desire to support our internal (store) and external (customer) partners. Strong time-management and follow-up skills; able to manage multiple competing priorities and deadlines simultaneously. Demonstrated ability to excel in a fast-paced environment and remain flexible and resourceful as priorities shift. Strong command of Microsoft Office products including Outlook, Word, Excel, and PowerPoint; experience with task management platforms is a plus. Familiarity with retail store and back-office systems (e.g., CE Platform, POS, Oracle, PeopleSoft) preferred. Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered. Ability to sit and work at a computer keyboard for extended periods of time. Ability to stoop, kneel, bend at the waist, and reach daily. Ability to lift and move up to 25 pounds occasionally.