Job Details

Our client is a leading settlement administrator. They are looking to hire an Payment Operations Team Leader who is responsible for leading and managing a team.

What's You Get to Do

• Manage a team Project Managers that has under them a team of Analysts and Client Service Representatives to effectively manage and meet competing deadlines and priorities.
• Train team members to ensure quality control for various aspects of each QSF docket, including accuracy of Claimant information and proper execution of legal documents across multiple dockets
• Assist portfolio managers with the necessary resources to prioritize and act on escalations created by internal and external entities.
• Managing day-to-day operations: Assigning tasks, providing guidance, and supporting the team
• Manage team timesheet approvals and monitor team PTO and requirements
• Setting goals and ensuring team members progress towards company goals and objectives while adhering to company policies
• Hiring and training new employees/team members
• Evaluating performance: Conducting regular performance reviews and appraisals
• Providing feedback: Offering constructive feedback to help employees improve their skills
• Training and development: Identifying growth opportunities for employees and arranging training sessions
• Team building: Organizing team-building activities and encouraging collaboration
• Employee engagement: Creating an environment where employees feel valued
• Managers should have strong communication and leadership skills and be able to adapt to the needs of their team.
• They should also be knowledgeable about employee relations, performance management, and conflict resolution.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

• Strong communication, leadership, and conflict resolution skills
• Bachelor's degree required
• 10+ years managing a large team of widget processors
• In one of the following industries:
• Claims processing (Insurance or Healthcare)
• Payment processing (Finance, Insurance, Healthcare)
• Industry and work experience is highly regulated, high-risk operations, claimant human suffering, and demanding clients
• BPO or HR Outsourcing operations (Payroll, 401k, Pension, Benefits Administration)
• Experience with tech-enabled processing and automation is required
• Experience working with India is highly preferred
• Proven track record of responding quickly and soundly to customer escalations/needs
• Must demonstrate history of leading with data, strong planning, strong team performance tracking, coaching and development, strong performance management routines
• Ability to exercise discretion in the processing of confidential matters
• Outstanding Customer Service and decision-making skills
• Excellent verbal, written, organization, analytical and interpersonal skills
• Strong computer skills, including proficiency with Microsoft Office
• Establish and maintain good working relationships with internal and external stakeholders

Preferred:

• Preference to grow teams and help mentor others to grow in their careers
• Experience building high performing teams and delivering innovative solutions
• Passion for problem solving and creating solutions
• Work onsite in Houston Galleria office

BENEFITS

• 401(K) retirement plans with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave to support work-life balance.
• Short-term and long-term disability coverage.