Job Details

System/Network Engineer

Department: Pod Operation Support

Location: Austin or Houston, Texas

Category: Exempt, Full Time, 100% On-site. Requires flexibility to workday and swing shifts based on operational needs.

Job Function:

• Provide level 2 network troubleshooting support on POD testing operations and resolve network issues promptly.
• Proactively engage with the Test Engineer and Production Engineer on the customer's request or issue to provide support accordingly.
• Building a new testing production network with a server room design according to the customer's IT standard, if required. Responsibilities may involve planning, design and implementation of the POD Room network structure.
• Travel may be required.

Responsibilities:

• Maintain North America inventory for the POD room and production floor. Spare parts management included
• Implement or improve the POD/Test network infrastructure in accordance with the customer's IT Standard.
• Standardize and maintain firewall operation configuration and security control.
• Follow up with the local team on network configuration and testing failover regularly.
• Update site-level weekly report for North America.
• Weekly meeting with the Test Engineer and Production Engineer on production issues or requests.
• One-time setup for Test Server Room in relation to POD Room for Mellanox setup.
• One-time setup of the non-production network in the Test Server Room with the customer's IT standard.
• One-time setup for the customer's IT room.
• Review and oversee the rollout and rollback plan for any production issue.
• Level 2 support for Level 1 troubleshooting
• Maintain the DHCP configuration and IP Tables if needed.

Qualifications:

Education:

• BA/BS in Information Management, Computer Engineering, Information Technology, or other related fields are required.

Experience:

• With 3 to 5 years of relevant experience in network technology, with a proven track record in both network design/implementation and complex troubleshooting. Data center experience preferred.
• At least 2 years plus hands-on experience with Linux systems, with an understanding of networking.
• Hands-on experience with layer 2 and layer 3 switches. Cisco background is preferred. Mellanox switch experience is a plus.
• 3 years of hands-on Application firewall experience, with an understanding of NAT; Palo Alto firewall preferred.

Skills:

• Solid foundational knowledge of networking, including familiarity with the TCP/IP protocol stack, various routing protocols (e.g., OSPF, BGP), switching technologies (e.g., STP, VLAN, subnetting), and network security principles (e.g., VPNs, firewall policy, access control list).
• Clear understanding of network architecture design
• Strong logic and troubleshooting skills
• Understanding the DHCP protocol with option 82.
• Understanding of NAT
• Knowledge of Cumulus and Arista switches is preferred.
• Demonstrated ability to diagnose and resolve complex network performance and connectivity issues efficiently.
• Strong learning ability, communication and coordination skills, and a service-oriented mindset; detail-oriented and capable of producing high-quality documentation and verbal communication.
• Good project management skills and can work under pressure, managing multiple tasks and projects concurrently.
• Good cross-departmental communication skills, able to coordinate with multiple departments and cross-functional teams to address complex network issues collaboratively.
• Professional certifications such as CCNA is preferred.

Language:

• Proficiency in English required; Mandarin is a plus