Job Details

Field Service Technician

Schneider's Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! As an ASCO Systems Field Service Technician, a typical day for you may include:

• Maintenance and repair of Automatic Transfer Switches (ATS)
• Service administration and reporting which may include: service order generation, performance and maintenance of annual inventory review and identification of replacement parts, completion of inventory safety audit
• Executing installation, maintenance and repair on customer installed base, in a specific delimited know-how
• Performance of warranty work and start-up service
• Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio
• Testing, calibration, checking, correcting, adjusting and part component replacement services on customer products
• Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment
• Technical support in product service, product training and applications including on-site audits
• Support serviceable Schneider equipment including but not limited to electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, protective relays
• Document all required information for each site (technical report)
• Analyzing complex problems in equipment and machinery and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault
• Assist in the developing design modifications and implements modifications and provides installation support for the modifications
• Develops and implements training courseware and provides training to customers and other service representatives
• Travel for both training and to support job site requirements in other areas
• Receive and participate in job training for ATS maintenance, ATS troubleshooting and repair, and ATS startups
• Identify new opportunities while attending customer sites to promote Services growth
• Determine when products should be upgraded or replaced

What qualifications will make you successful for this role? Vocational education, military training, or transferable experience in electronics, electrical theory or similar discipline. 5-7+ years of relevant mechanical, electrical and/or Emergency Power service experience, technical proficiency in electronic/electrical component theory. Experience writing reports and competency in presenting information and responses to managers, clients, and customers. The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. The ability to define problems, collect data, establish facts, and draw valid conclusions. Experience in testing, maintenance and/or upgrades in some or all of the following areas: low or Medium Voltage Switchgear; Transformers; Relay Protection Systems; Control Systems The ability to interpret blueprints, read electrical schematics and other service documents, including various electrical drawings.