Job Details

Manage daily inbound and outbound exceptions for Midwest/ Southeast/ South Region fulfillment centers - Work closely with merchant team and quality team to resolve merchant or logistics issues within SLA targets. - Partner with TT site managers and LSP POC to improve SOPs and achieve KPIs related to exception handling. - Collaborate cross-functionally to gather merchant and LSP feedback and identify process improvement opportunities. - Assist in designing and refining operational SOPs to enhance merchant experience. Assist to streamline and expedite current process - Monitor each site's returns dwells and process. Collaborate cross-functionally to resolve within SLA. - Monitor and analyze site performance metrics to ensure service levels are met or exceeded. - Daily on-site supervision, monitoring the issues identified in the site. Requirements: Minimum Qualifications - Bachelors degree or above. - Experience in warehouse management, merchant success, or customer experience within a l...Operations Associate, Operations, Fulfillment, Shop, Support, Associate, Manufacturing, Technology