Job Details

Role Summary

The LP Coordinator supports Loss Prevention operations through video monitoring, incident review, and alert management. This role focuses on following defined processes to identify, document, and escalate potential theft, fraud, and security-related events. The LP Coordinator utilizes surveillance systems and system tools, including AI-assisted features, to support efficient and accurate incident handling.

Key Responsibilities

Review and verify incident reports and video requests for completeness and accuracy

Assist with investigations by retrieving video footage and documenting findings

Monitor and respond to security alerts (e.g., alarms, safe access, tracking systems) and escalate as needed

Perform scheduled and ad-hoc camera reviews to identify potential issues

Use system tools, including AI-assisted features, to support video review

Maintain accurate case records within LP systems

Provide shift-based reporting on activity, findings, and escalations

Follow established procedures and escalation protocols in a high-volume environment

Qualifications

Associate degree required; Bachelors preferred 02 years of experience in retail operations, customer service, security, or similar role preferred

Skills & Competencies

Attention to detail and accuracy

Strong communication skills

Ability to follow structured processes and procedures

Ability to manage multiple tasks in a fast-paced environment

Proficiency in Microsoft Office (Excel, Outlook, Word)

Comfort working with surveillance and system-based tools

Work Environment

Flexible schedule including nights and weekends as part of a 24/7 operation. Desk-based role with extended computer use. Requires adherence to confidentiality and data privacy standards.