Job Details

Field Service Lead - Electrical

We are seeking an experienced Field Service Lead with a strong background in electrical systems to oversee field operations, support service teams, and ensure high-quality customer service. This role requires both hands-on technical expertise and leadership skills to manage field technicians, troubleshoot complex electrical issues, and coordinate with clients and internal teams.

Primary Responsibilities:

• Lead and support field service technicians in performing installation, maintenance, and repair of electrical systems and equipment.
• Act as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving support.
• Plan, assign, and monitor daily service activities to ensure projects are completed safely, efficiently, and in compliance with company standards.
• Train, mentor, and evaluate field technicians to strengthen team capabilities and performance.
• Coordinate with project managers, engineering, and customers to resolve service needs and ensure client satisfaction.
• Maintain accurate service records, documentation, and reports.
• Ensure compliance with safety regulations, electrical codes, and company policies.
• Support continuous improvement by identifying opportunities for process, equipment, or training enhancements.

Professional Qualifications:

• Associate or Bachelor's degree in Electrical Engineering, Industrial Technology, or related field preferred; equivalent work experience accepted.
• 5+ years of experience in electrical field service, with at least 2 years in a lead or supervisory role.
• Strong knowledge of electrical systems, including motors, controls, power distribution, and automation equipment.
• Proficiency in troubleshooting electrical schematics, wiring diagrams, and control systems.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to customer sites as needed.
• OSHA or other relevant safety certifications a plus.
• Primarily field-based with regular travel to customer sites.
• Requires the ability to work in industrial, manufacturing, and outdoor environments.
• May require overtime, weekend, or on-call support depending on service demands.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.