Job Details

Complaint Determination Associate

Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Complaint Determination Associate to support our client's Post Market Quality team.

Job Title: Complaint Determination Associate

Location: Remote (U.S.) Supporting Acton, MA

Shift: Monday Friday, standard business hours

Hourly Pay Range and Other Compensation: The hourly rate for this position is expected to be between $29 $33 per hour, depending on geographic location, experience, and other qualifications of the successful candidate.

Employment Type: Contract (May 11, 2026 August 8, 2026 with the possibility to extend)

Position Overview

The Complaint Determination Associate will work under the guidance of the Complaint Determination Team Lead within Global Product Monitoring. This role is responsible for executing complaint determination activities to ensure inquiry records are accurately assessed and classified in alignment with global regulatory requirements. This individual will complete all aspects of the complaint determination process while adhering to established procedures and compliance standards.

Key Responsibilities

• Review inquiry records to determine if they meet the definition of a medical device complaint
• Assign appropriate categories to complaint and non-complaint cases to support downstream processing, trending, and reporting
• Reassess inquiry records as new or additional information becomes available
• Execute complaint determination processes in accordance with global regulations and internal procedures
• Maintain accurate, detailed, and compliant documentation
• Support additional complaint handling activities as required

Required Qualifications

• Experience in complaint handling, complaint evaluation, or quality within a regulated industry preferred
• Working knowledge of QSR and/or ISO 13485 preferred
• Familiarity with medical device complaint handling processes is a plus
• Experience with TrackWise and/or Salesforce CRM preferred
• Strong attention to detail and ability to make consistent, accurate decisions
• Ability to organize, prioritize, and manage multiple tasks with minimal supervision
• Effective written and verbal communication skills
• Proficiency in Microsoft Office

Additional Information

• Travel is estimated at less than 5%, depending on business needs

Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link to learn more about benefits available to Eastridge's temporary employees. From time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.

Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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