Houston Methodist - - Responsibilities: Obtains and records accurate demographic and insurance information on patients by interviewing patients, family members and physicians; Ensures that the correct insurance plan codes are utilized for the billing process; Explains the consent forms, obtains signatures on the forms and responds to any questions in a professional manner; Regularly works in multiple areas (e.g., emergency department registration, main registration, bed management, cashier, etc.) and/or EHR work queues specific to patient access; Contributes to departmental and hospital patient experience by addressing patient issues and concerns