Job Details

Manager of Indirect Business

Location: Houston, TX

Position Reports To: Director of Lube Product Management

Schedule: TBD

Compensation: Salary, commensurate with skills and experience

Job Objective: The Manager of Indirect Business will provide leadership and management to the Account function as assigned across the organization. Performance of this role must be carried out in a manner which is sales and branch supportive and collaborative, minimizes losses, and meets or exceeds company goals set for indirect business accounts.

Responsibilities:

• Monitor monthly balances of customers & work closely with management & sales when issues arise
• Willingness to create and utilize innovative solutions for daily tasks to help increase department overall productivity
• Maintain customer files and ensure information is correct
• Develop meaningful relationships with account suppliers by understanding their needs and handling problems with a positive attitude
• Establish and enforce boundaries that are consistent with the account contracts in place
• Manage account team members
• Serve as the point of contact and maintain relationships with account vendors as requested
• Establish and document best practices & SOPs for account processes
• Review account processes periodically to ensure goals/efficiencies are being met/maintained & work with other department stakeholders to ensure processes align as desired (i.e. MDM, Finance, A/R)
• Serve as lead on special projects (ex. vendor portal upgrades/changes, cost/delivery rate changes, IT issues etc.)
• Ensure that all accounts are being posted to/reconciled by team members in a timely manner
• Serve as liaison between accounts team and operations when necessary
• Review regularly the status of invoices to assure that assigned book of A/R is in sound condition, striving to reduce past due balances and increasing current balances
• Follow up on disputes in a timely manner and work with salespeople, suppliers, and customers to resolve.
• Communicate A/R, delivery, or supplier relationship issues to senior leadership
• Process daily data entry for assigned vendors/partners
• Confirm daily orders
• Verify POD's match invoice entry
• Maintain account portals and ensure accuracy
• Oversee account reconciliation
• Manage all invoicing and delivery disputes for accounts
• Have access to and be familiar with the contents of the agreements, roles, and responsibilities of each party in the supply relationship the agreements define
• Maintain relationships with salespeople, and Management as it relates to the status of customer accounts
• Maintain a positive attitude with fellow associates, management and customers
• Work with customers, suppliers, and the branch.
• Establish and maintain positive relationship/communication with other departments and clients to enhance customer service and promote organic sales growth
• Work with customers and the branch and visit them when warranted as approved by management
• Represent the company in a professional manner at all times ensuring quality customer service
• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
• Support corporate programs, goals, and initiatives of the company
• Perform additional duties as assigned by the Manager

Qualifications:

• Must be local, live within 60 miles of terminal
• 2-5 years of experience in lubricant administration or support role
• Ability to work with and analyze numbers
• Advanced computer skills (Operating System and Microsoft office)
• Ability to analyze solutions (problem solving skills)
• Able to initiate and embrace change
• Judgement and decision-making ability
• Time management skills (ability to multi-task)
• Interpersonal skills

Sun Coast Resources LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, status as a protected veteran, among other things, or status as a qualified individual with disability.