Job Details

Technical Writer

PlanIT Group is hiring a Technical Writer hybrid remote- Houston, TX 77094. Ideally you will be writing infrastructure, operational, application, and cybersecurity documentation. This is a 6 Months+ contract. We do offer PTO and medical benefits. Thank you for your time and consideration!

You will work onsite three days per week. Duties and responsibilities:

• Organize and write support documents, user guides, manuals (system, end-user), training guides, policies, standards, procedures, design specifications, Visio diagrams, operational/runbooks, test plans, business correspondence, etc.
• Assist with creating policies, standards, and procedures.
• Determine the needs of global end users of technical documentation.
• Use screenshots, drawings, diagrams, and charts that increase users' understanding.
• Select appropriate medium for message or audience, such as manuals or online training.
• Standardize content across platforms and media.
• Gather usability feedback from global end users, solution designers, and project team members.
• Revise existing documents as new issues, enhancements, or changes arise.
• Create operational instructions, how-to manuals, "frequently asked questions" pages to help technical support staff and end users.

Qualifications & experience:

5 years of professional technical writing experience. Experience in creating business process flows, diagrams, etc. Web design experience helpful for online technical documentation. Proven working experience in technical writing of infrastructure, operational, application, and cybersecurity documentation. Proficient use of Microsoft Office software suite: Project, Visio, Excel, OneNote, Outlook, PowerPoint, and Word. Basic familiarity with the Software Development Life Cycle (SDLC) and software development. Understand Agile framework and traditional waterfall methodology. Bachelor's degree preferably in English or Communications.