Job Details

Job Summary

We are seeking a Houston-based, client-facing SAP S/4HANA P2P (MM) Application Support Consultant with IS-Oil expertise to manage day-to-day support operations, BAU activities, and stakeholder communication in a live Oil & Gas environment.

The consultant will play a key role in incident management, user support, and coordination between onshore/offshore teams, ensuring seamless business operations.

The ideal candidate will play a key role in incident management, user support, and coordination between onshore/offshore teams, ensuring smooth business operations and high system reliability.

Key Responsibilities

1. Client Engagement & Communication

• Act as a primary point of contact for business users and client stakeholders
• Manage day-to-day communication with client teams, ensuring clarity and timely updates
• Lead/participate in daily stand-ups, triage calls, and status meetings
• Provide functional advisory and business-friendly solutions to client issues
• Build strong relationships with business users and ensure high customer satisfaction

2. Application Support & BAU Operations (L2/L3)

• Handle day-to-day incidents, service requests, and BAU activities
• Ensure timely resolution of tickets within defined SLAs
• Support end-to-end P2P processes (PR, PO, GR, Invoice, Vendor Management)
• Perform root cause analysis (RCA) and implement preventive measures
• Ensure business continuity with minimal disruption

3. Coordination with Onshore–Offshore Teams

• Work closely with global delivery teams (onshore & offshore)
• Coordinate task assignments, track progress, and ensure seamless handoffs across time zones
• Act as a bridge between client and offshore teams for issue resolution
• Ensure proper documentation, knowledge transfer, and collaboration

4. Incident, Problem & Change Management

• Manage high-priority (P1/P2) incidents and escalations effectively
• Participate in incident triage and problem management discussions
• Support change requests (CRs), enhancements, and defect fixes
• Follow and enforce ITIL processes (Incident, Problem, Change Management)

5. IS-Oil & Gas Functional Support

• Support industry-specific Oil & Gas procurement and logistics processes
• Handle issues related to:
• Hydrocarbon procurement
• Bulk inventory & storage
• Transportation and terminal operations
• Ensure system processes align with industry standards and compliance

6. Enhancements & Continuous Improvement

• Identify and implement process improvements and automation opportunities
• Prepare functional specifications (RICEFW) for enhancements
• Drive efficiency and optimization in procurement operations

7. Testing & Release Support

• Support SIT/UAT cycles and regression testing
• Coordinate with teams for transport movement and release deployments
• Validate fixes before production release

Required Skills & Qualifications

Functional Expertise

• Strong experience in SAP S/4HANA MM – P2P Support (AMS environment)
• Deep knowledge of procurement lifecycle:
• PR → PO → GR → Invoice Verification
• Inventory and Vendor Management
• MM-FI integration

Industry Experience

• Mandatory: IS-Oil / Oil & Gas domain experience
• Understanding of energy sector supply chain and procurement processes

Support & Coordination Skills

• Proven experience in:
• Client-facing roles
• Handling day-to-day incidents and BAU activities
• Working with onshore/offshore delivery models
• Experience with ticketing tools (ServiceNow, Jira, etc.)

Technical Knowledge

• Exposure to:
• SAP Fiori applications
• Interfaces (IDocs, APIs)
• Basic debugging and coordination with ABAP teams

Soft Skills (Critical for this Role)

• Excellent communication and stakeholder management skills
• Strong ownership and accountability mindset
• Ability to handle pressure in a production support environment
• Proactive and solution-oriented approach

Preferred Qualifications

• SAP S/4HANA MM Certification
• Experience with SAP Ariba (support/integration)
• Exposure to global AMS delivery models

Work Model

• Hybrid (Houston)
• 2 days onsite (mandatory)
• 3 days remote
• Flexibility for on-call support / weekend releases (if required)