Job Details

Your Role At Baxter

Baxter is growing! We are looking for Inventory Specialists to join our Customer Experience Team who are passionate about digital health and helping cardiac patients through our innovative remote patient monitoring body sensor technologies. Inventory Specialists are responsible for the pickup, documentation, storage, deposit, and general management of all CAM Patch hardware that passes through the Houston office. In addition to these inventory-related responsibilities, the Inventory Specialists are also encouraged to perform other Customer Experience tasks within the organization, including but not limited to addressing inbound customer inquiries to Bardy Diagnostics and BDx Solutions with the intent of prioritizing, resolving, or redirecting the call to ensure the happiness of Bardy Diagnostics' customers (patients, physicians, and their staff).

Baxter offers dental, medical, and vision insurance, paid time off, parental leave, and an optional one hour paid lunch!

This is a full-time, on-site position where the candidate will be working out of the Houston, TX office.

What You'll Do

1. Daily rotation of heart monitor devices that the Upload Team has fully processed.
2. Handle device storage, functions include inventory check-ins, storage room audits, and reports.
3. Device refurbishment (the breakdown, separation, and organization of heart monitor elements), including repackaging elements for refurbishment and destroying PHI (Patient Health Information) via secure (HIPAA-compliant) processes.
4. Production of On-Demand inventory reports at the request of Inventory and/or CX leadership; reports may include insight into Houston, Sales Rep (Trunk Stock), or On-site Customer inventories.
5. When required, receive and answer incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of crafting excellent customer experience and industry-leading customer service.
6. Address questions and educate customers, sales staff, and patients.
7. Redirect calls to subject matter experts as defined in protocols.
8. Document all calls or correspondences.
9. When required, assist in processing completed monitor studies and facilitate the upload and data entry of devices returned by patients.
10. Identify, document, and raise potential patient or customer complaints.
11. Other duties as assigned.

What You'll Bring

• High School diploma or equivalent
• 1-2 years of experience in an inventory control position preferred
• Be able to lift and/or carry up to 75 lbs.
• Knowledge of medical terminology preferred
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Digital literacy including proficiency in MS Office
• Excellent customer service skills when interacting with all internal and external clients
• Bilingual is a plus

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The hourly rate for this position is $17.69 per hour.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.