Job Details

Golden Nugget - - Responsibilities: Answer department telephone within three rings, using correct greeting and telephone etiquette according to Forbes and AAA standards.; Process all guest check-ins/check-outs according to Forbes and AAA standards; Set up accurate accounts for each guest checking in according to their requirements (i.e., share, separate room/tax/incidentals, comp); maintain guest history files on all guests; Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation; Follow up within 20 minutes to ensure completion and guest satisfaction