Job Details

Sr. It Business Analyst Field Service Management

The Sr. IT Business Analyst Field Service Management partners with business leadership to understand and clearly define their challenges and opportunities and to recommend technology solutions that address them. Acts as a liaison between the various internal and external stakeholders, and service providers, to drive change and implement technology solutions. JDE Support and Process Improvement lead stays involved during product development and quality assurance phases and takes over as primary contact for support issues ranging from critical situations to small-to-medium scale changes and enhancements.

Responsibilities include:

• Gathering business requirements; producing system designs and technical specifications; configuring software; designing data conversions, integrations, reports, and enhancements; testing technology solutions; training key stakeholders such as support personnel, system administrators, and end users; maintaining and supporting business software
• Hands on configuration of Field Service Management system, specifically in a SaaS architecture
• Developing and maintaining a detailed understanding of how application software has been configured and integrated to support business needs, database structures, data use, process inputs and outputs for his/her responsible functions
• Experience integrating core ERP functions with the peripheral technologies to support business needs. Need to understand and manage seamless integrations, ensure data flows correctly between different systems, troubleshoot integration issues, and work with other system owners to coordinate updates or changes
• Providing guidance and support with the configuration and working of Work orders and Inventory
• Acting as project manager on all IT initiatives within the Field Service management portfolio. Document system processes, user guides, and standard operating procedures
• Communicating with application users to address incidents, fulfill requests, administer changes and resolve problems, as per established technology policies and best practices
• Providing timely production support by meeting SLA's
• Escalating issues to management when appropriate
• Mentoring and educating other team members
• Assisting IT management and end-users to determine feasibility of potential systems projects

Qualifications include:

• Bachelor's Degree
• 5+ years supporting business applications within IT organization
• In-depth subject matter expertise in JDE processes
• JDE Orchestrator experience

• Oracle Field Service application
• International Institute of Business Analysis (IIBA) Certification(s)
• Project Management Experience

• 40-60% of time will be spent traveling to job site(s)/office location.

• Climbing stairs.
• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving about to accomplish tasks or moving from one worksite to another
• Repeating motions that may include the wrists, hands and/or fingers

• Noisy environment
• Quiet environment
• Outdoor elements such as precipitation and wind

• Light work that includes adjusting and/or moving objects up to 20 pounds

Pay Range: USD $130,000.00 - USD $140,000.00 /Yr.

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.