Job Details

Hilton Hotels - - Responsibilities: Greet guests and complete the registration process; Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction