Job Details

Job Title:

Insurance Verifier/Scheduler

Department:

Authorization

FLSA Status:

Non-Exempt

Date

11/18/2025

Essential Duties & Responsibilities

• Verifying Medical Insurance benefits through payer websites and/or by phone with NPI and TAX ID
• Experienced in initiating and following up on Pre-certification
• Understands how to read doctor's Orders
• Familiar and understand Traditional Medicare Part A & B, Medicare Advantage and Medicare Replacement plans
• Familiar with procedure and diagnosis codes-CPT codes and ICD10 codes
• Knowledge of how In Network/Out of Network benefits work
• Experienced Financial Counselor-understands how to calculate benefits and collect from patient financial responsibility
• Familiar with Radiology (CT, MRI, XRAYS, NUCLEAR MEDICINE, etc.)
• Knowledge of Outpatient Surgery Procedures
• Experienced Registration and scheduling in Athena Software
• Familiar with medical terminology
• Attention to details, very professional, great customer service, and has to be a team player
• Type 40 wpm or more
• Experience with MS Word, Excel, and Outlook email
• Monday-Friday, 8am-5pm
• Performs other related duties as assigned by management.

Safety/Infection Control

• Demonstrate knowledge of and adhere to regulations, policies, and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials

Customer Service

• Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
• Demonstrate effective interpersonal skills
• Treat all patients, visitors, and staff members fairly and with respect
• Utilize effective communication methods and skills
• Able to communicate in non-judgmental manner and recognize discrepancies between employees and personal beliefs

Company Policy

• Ensure personal appearance is business casual and professional at all times
• Responsible for wearing identification badge at all times which must be visible and above the waistline
• Attend all required meetings and in-service education
• Compliance with attendance standards
• Demonstrate flexibility when changes in assignments are necessary

Competencies

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.