Job Details

Job Title:

OR Scheduling Coordinator

Department:

Surgical Services

Reports To:

Director of Surgical Services

FLSA Status:

Non-Exempt

Date:

11/29/2023

Date:

04/25/2025

Position Summary

Functions as the primary coordinator for the scheduling of all appointments and enters pertinent data into the computer system. Performs all functions necessary to maintain the efficient flow of the schedule.

Essential Duties & Responsibilities

• Maintains awareness of current hospital and departmental operational policies and procedures which impact position responsibilities.

• Scheduling cases and placing on schedule with the appropriate timing on schedule.
• Will communicate with Anesthesiologist, OR Director or PAT for assistance on this as needed.
• Will keep in communication with Business services as needed for surgery add-ons.
• Coordinate with Anesthesia, PAT and OR director for approval, timing and placement of surgeries on surgery schedule frequently/constantly throughout the day

• Responsible for the obtaining insurance verification, authorizations, medical records, and orders for the outpatient exams, surgery scheduling, observation and inpatient stays.
• Assures cases are scheduled according to operating room schedule.
• Maintains open relationship with ordering physician office staff to ensure an efficient flow of patient information for procedures.
• Informs the Director of Surgical Services regarding all scheduling conflicts.
• Scans all necessary documentation that pertains to the type of service being rendered.
• Reviews financial obligations with patients.
• Performs other duties as assigned.

Safety/Infection Control

• Demonstrate knowledge of and adhere to regulations and company policies and

procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials.

• Complies with the National Patient Safety Goals as they pertain to job responsibilities

Customer Service

• Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
• Demonstrate effective interpersonal skills
• Treat all patients, visitors, and staff members fairly and with respect
• Utilize effective communication methods and skills

Company Policy

• Ensure personal appearance is business casual and professional at all times
• Responsible for wearing identification badge at all times which must be visible and above the waistline
• Attend all required meetings and in-service education
• Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments

Qualifications

EDUCATION & EXPERIENCE

• High school graduate or equivalent
• 1 year hospital scheduling preferred
• Ability to read and communicate effectively in English.
• Knowledge of medical terminology.

LANGUAGE/MATH/REASONING ABILITY

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

COMPUTER SKILLS

• Basic computer skills

Competencies

• Professional Maturity: The ability to separate emotional feelings from the real issues at hand
• Responsibility: The ability to accept choices you have made and the results they have led to
• Communication: The ability to write and speak effectively; actively listens to others, and give feedback
• Flexibility: Demonstrate responsiveness and adaptability following change initiatives
• Intelligence: Understand information and apply new knowledge
• Energetic: Exhibits high levels of energy and enthusiasm
• Organized: Efficient in structuring tasks to be accomplished
• Computer Savvy: The ability to use technology efficiently and effectively
• Customer Service: The ability to enhance customer satisfaction
• Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization
• Integrity and Respect: Demonstrates upmost level of integrity
• Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
• Collaboration and Partnership: Encourages participation from team members
• Manages Change: Demonstrates flexibility with changing environments
• Problem Solving: Resolve issues in a timely manner
• Attention to Detail: Follows procedures to ensure entry of data
• Organization: Uses time efficiently by prioritizing and planning work activities
• Judgment: Ability to make independent decisions
• Teamwork: Works with others to accomplish objectives and shows support for decisions
• Quality: Sets high standards to ensure quality in work performed
• Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations

Physical Demands

• The physical demands for this position include: adequate vision, hearing, and repetitive motion
• Light physical activity performing non-strenuous daily activities of an administrative nature
• Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms
• Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
• Bending legs downward and forward by bending leg and spine