Job Details

Parkway is looking for a Property Operations Associate to join our team in downtown Houston.

The Property Operations Associate reports to the Senior Property Manager and is responsible for assisting in the overall day-to-day administrative operations of the property management office.

General Areas of Responsibility

• Continuously strive to provide the highest level of customer service to our tenants and owners.
• Assist and work closely with the on-site property management team, tenants and vendors to achieve property management goals.

• Answer all telephone calls and pass them on the appropriate person and greet all guests in the management office.
• Open, sort and distribute all incoming mail.
• Generate work orders from tenants and then follow up with the engineers to make sure that the work orders are done in a timely manner.
• Make sure that the office is covered at all times to allow the Property Manager time to interact more with the tenants and their immediate building needs.
• Code vendor invoices, enter invoices into the property management accounts payable program.
• Handle special janitorial requests and review every morning with janitorial supervisors.
• Review all security reports daily to determine any incidents during security hours and follow up.
• Organize and maintain the lease folders, construction files, vendor files, and Building Bible.
• Coordinate and assist in implementing fire procedures for the customers including fire captain meetings and fire drills with the local fire department.
• Create forms, make copies, order supplies as requested.
• Manage all office equipment, order copy paper and ink cartridges, keep machines full and maintained.
• Help coordinate all tenant events.
• Assist in gathering, compiling and sending out monthly reporting packages.
• Assist in preparing annual and quarterly budgets and variance reports
• Generate all special billings for tenants.
• Send out monthly rent statements (insert, apply postage).
• Help with collections for aged receivables.
• Help update Emergency Evacuation Procedures.
• Maintain all office files and appropriate documentation.
• Maintain certificates of insurance
• Performs any additional duties that might be assigned by the Property Manager or any officers of the Company.

• High School Diploma required; Bachelor's degree preferred.
• Client service-oriented attitude.
• Excellent verbal and written communication skills.
• Strong organizational and prioritization skills.
• Strong initiative and work ethic.
• Two to Three years of prior experience in a professional office environment.
• Experience with MS Office Word, Excel, Outlook; Yardi and Adobe Acrobat preferred.
• Ability to maintain all information with the highest degree of confidentiality.
• Ability to manage multiple priorities in a fast-paced, deadline-oriented environment.
• Ability to follow written and oral instructions.

• The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, crawl, and climb ladders.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.