Job Details

Customer Service Agent - OTS Hunter

The Customer Service Agent, On-Time-Shipment (OTS) Hunter is responsible for building a rapport of trust with the Client by delivering exceptional service and supporting critical operational customer service functions to include accurate order review and timely reporting of shipping and/or receiving information as defined and required by Client needs.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential duties and responsibilities include:

• Collect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency.
• Develop and maintain reports and dashboards to support daily business operations and customer service performance.
• Ensure accuracy and reliability of data through data cleaning, validation and standardization.
• Collaborate with operations, IT and customers to address reporting and customer service needs.
• Support ad-hoc data requests, customer inquiries and analysis requests as needed.

Skills and abilities include:

• Education & Experience: Must have a high school diploma or general education degree (GED). 1-3 years' experience in a Customer Service-related capacity. Bachelor's degree in Logistics and Supply Chain Management, Business or related field (preferred but not required). Relevant certifications (Google Data Analytics, Microsoft Power BI, SQL, etc.) are a plus.
• Computer Skills: Intermediate computer skills. Proficient with MS Office. Proficiency in Excel (pivot tables, formulas, charts). Ability to perform basic data interpretation and analysis. Understand data cleaning, validation and standardization. Familiarity with data visualization tools (Power BI, Tableau, etc.) preferred but not required. Warehouse Management Systems (WMS) Functions.
• Language Skills: English (reading, writing, verbal). Business writing proficiency.
• Mathematical Skills: Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client product.
• Other Skills: Clear and effective communication skills. Strong analytical and problem-solving mind-set. Strong attention to detail and accuracy in handling customer and operational data. Effective time management with the ability to perform duties with minimal supervision or guidance. Strong organizational skills with the ability to manage multiple priorities simultaneously. Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment. Strong collaboration skills. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate. Work overtime as dictated by business whether mandatory or voluntary.

Core competencies include:

• Independent Contributor
• Accountability
• Communication / Building Partnership
• Customer Orientation
• Developing Oneself
• Drive for Results
• Embracing Change
• Problem Solving
• Professional Competencies

Physical demands include:

• Occasionally Hand & Finger manipulation, Sitting, Handling product and/or packaging materials
• Frequently Bending
• Constantly Walking and Standing
• Ability to Lift/Carry and Push/Pull 21-50 pounds Reach above shoulder, reach outward, squat, or kneel.

Other physical requirements include:

• This role requires a high frequency of computer keyboarding with a high frequency of viewing a computer monitor.
• Must wear PPE to include a minimum of composite or steel-toe shoes and a safety vest.

Work environment:

Work is performed predominately in a warehouse environment in all weather conditions, including temperature extremes, during day and/or night shifts. Work can be required to be performed in emergency and stressful situations. The noise level in the work environment is usually low to moderate.

Wage range: $24.08 - 30.10/hr. Shift: 1st.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at ...@us.dsv.com.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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