Job Details

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Healths robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Summary

The Guest Transportation Representative II ensures the safe, timely, and courteous transport of patients, specimens, and medications throughout the hospital while delivering exceptional customer service. This role upholds strict patient identification and infection control standards, responds to emergency codes, and maintains transport equipment. As a certified transporter, the representative also mentors new hires, demonstrates leadership, and ensures accurate documentation using EPIC Transport and communication systems.

Minimum Qualifications

• Must be a certified transporter having taken and passed the Certification Training.
• Education/Specialized Training: High School Diploma or GED.
Licensure: Certified Healthcare Transporter (Preferred) & Basic Life Support from approved American Heart Association (AHA) or American Red Cross (ARC) Program.
• Work Experience (Years and Area): Two (2) years in guest transportation.
• Management Experience (Years and Area): None.
• Equipment Operated: Stretcher, Wheelchair, Hospital Bed, Radio equipment, Oxygen Tanks, Cadaver Stretcher and electronic devices.

Special Requirements

• Communication Skills: Above Average Verbal (Heavy Public Contract).
• Bilingual Skills Preferred: Yes Languages: Spanish (Writing/Correspondence).
• Advanced Education: (none listed).
• Work Schedule: Weekends, Holidays, Flexible Overtime.
• Other Requirements: Healthcare customer service preferred.

Responsibilities

Responsible to: Designated Supervisor.

Employees Supervised: None.