Job Details

Job Description

Hallmark Aviation is seeking a professional Account Manager for a prestigious International Airline at the Houston Airport!

The Business Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

REQUIREMENTS AND SKILLS NEEDED:
• Proven LEADERSHIP abilities and ORGANIZATIONAL skills
• Excellent interpersonal, coaching and counseling skills
• Understand that staff development is a leader's responsibility
• Self-driven focus on Customer and Client satisfaction
• Ability to excel under pressure of meeting extreme deadlines
• Able to communicate effectively, both verbally and in writingAccount
• Experienced in planning a roster and monitoring work schedules
• Able to solve daily problems and make quick decisions within the operation
• 5 Yrs Airline Experience preferred: Minimum 4 yrs Airline Supervisor Experience preferred
• Flexible and able to promote positive attitudes from subordinates
• Computer Software (Word & Excel), typing, and ticketing experience
• Able to work varied hours

SPECIFIC DUTIES INCLUDE:
• Provide hands-on supervision of the staff and delegate workload
• Provide direct customer relations support
• Ensure that account operates according to schedule and service level agreements
• Recruit, interview, and hire staff
• Oversee the long-term analysis of manpower needs, groom potential leaders
• Ensure cross training as well as provide new and refresher training for staff members
• Manage attendance records and ensure appropriate shift coverage
• Handle discipline and motivation issues
• Process promotion, demotion and termination paperwork
• Enforce safety, security, and grooming standards
• Administer performance reward programs
• Control the budget for labor costs and allocation

Essential Requirements:

Previous Airline Experience
At least 18yrs old, with a High School Diploma or G.E.D.

English proficient, other languages may be required
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures

Must be able to obtain security clearance from US Customs and Border Protection which requires

valid proof of citizenship or authorized residency

Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire